Champneys Henlow
Contract: Zero Hour
Salary: £10-£12.21 per hour depending on age
Saturday night only
The Role Objective
The Front of House department is crucial as it typically forms the first impression guests receive upon arrival. It is essential that the reception desk operates smoothly and efficiently. As a front of house night porter, you are responsible for providing exceptional customer service to guests while ensuring the highest levels of safety are maintained.
Some Responsibilities Include
* Adhere to all health and safety regulations within your area of work.
* Ensure guests receive exceptional service throughout the nighttime hours.
* Conduct regular walk-arounds within the property and ensure all required areas are signed off as safe, as required and stipulated on check forms.
* Review the booking system and stay informed about in-house guest numbers and locations.
* Maintain positive and effective inter-departmental communication, especially with reception and housekeeping.
* Communicate confidently and helpfully with guests, check satisfaction, resolve conflicts, and escalate issues if necessary.
Benefits
As part of our iconic wellbeing brand, you can expect benefits that align with our vision to make you feel happier and healthier inside and out. In addition to working in a great environment, you will have access to:
* App technology for essential forms
* In-house social media connecting the Champneys family
* Access to learning and development opportunities aimed at job satisfaction and career growth
* Merlin Entertainments attractions
* Free parking
* Professional uniform
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