Job Title: Duty Control Room Operator Based: E1W Reporting to: Site Security & Duty Manager / Client Facilities Manager Shift Pattern Hours of Duty: 4 on 4 off Days & Nights 07:00-19:00 & 19:00-07:00 Rate: £14.92 an hour(ATM) – on average 42hrs a week Objective: To work as a member of Estate Security Team. For the protection of persons and property and thereby the provision of a safe and secure environment. Key Responsibilities: The protection of a client’s property against loss, theft, damage and waste through the use of proactive CCTV monitoring. Manage the desk top based Fire alarm system and respond to alerts/faults as necessary. To undertake operation of all equipment and cameras within the CCTV Control Room. To assist with remote access control across the estate and car parks when required Manage the issuing and return of security equipment to Estate Security staff (Keys, radios, bodycams, patrol devices) To monitor internal and external cameras across the SKD estate. Direct and monitor estate security staff to tasks/incidents. Direct Estate security staff to breaks & cover positions. The protection of private property belonging to the client, their staff and visitors against loss, theft and damage through the use of pro-active CCTV monitoring. Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of Security management. Providing full reports on all maintenance and security related issues, following up and closing these off. Issue keys/passes to authorised persons as required keeping an accurate record on both electronic and paper-based systems. Respond to all communications via phone and radio in a clear and courteous manner. Keep up to date with and respond accordingly to e-mails received in Security. Manage the Access Control System. Produce access cards for new tenants / Service providers as required. Day to day management of all Contractors working on site. Reporting any contractor issues to the onsite FM / Duty Supervisor. Ensure Assignment Instructions are adhered to at all times by security personnel To comply with company health and safety procedures Assist with any Investigations as required using CCTV where necessary. Complete accurate and legible reports at all times as required To manage the Control Room response to any building evacuation / major incident, supporting the estate Duty Security Manager / Estate Security team. Follow call out procedures in the event of a crisis situation arising. To complete training when necessary and comply with regulations of licenses. To keep the Control Room in a safe, clean, and tidy condition Person Specification: Preferably have at least 2 years plus previous experience in a similar role. Must be able to cope with high pressure situations and evidence previous supervisor experience. Excellent timekeeping and attendance is critical. Must hold current SIA CCTV licence. Good working knowledge of Data Protection (GDPR), Human Rights act and surveillance regulations is essential Must hold a valid Door Supervision or Close Protection SIA licence Aptitudes and attitudes: Excellent Customer Service, literacy and communication skills and have excellent verbal and written English. Possess an excellent telephone manner Must be computer literate, with the full range of Microsoft office suite applications Personal attributes: A consistently smart appearance in the uniform provided and required by Unitrust Reliability, self-motivation, and ability to use own initiative and work without supervision The ability, tact and diplomacy to deal with people including the client, the client’s staff and visitors A level of physical fitness to enable the post holder to perform emergency response duties efficiently and effectively when required. Don’t miss out on this fantastic opportunity to join our team as a Duty Control Room Operator! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:20