Weare looking to recruit to the post of a Mental Health Care Coordinator, to workwithin our Primary Care Network (PCN).The Mental Health CareCoordinator (MHCC) will be required to support and coordinate the mental healthservices across our PCN, working closely with the Mental Health Practitioners.
Main duties of the job
Thefollowing are the core responsibilities of the MHCC within our team. There maybe on occasion a requirement to carry out other tasks; this will be dependent onfactors such as workload and staffing levels:
Workingclosely with the patient and their clinician or other healthcare professionals,the MHCC will establish and provide:
* Coordinationand monitoring of physical mental health checks.
* Supportwith sorting benefits/housing issues.
* Supportingpersonalised care plans goals (e.g. motivating to attend appointments andfollowing up DNAs to offer support).
* Coordinationof care by working closely with the local Neighbourhood Team, PCN ClinicalPharmacists, Social Prescribing Link Workers andregistered GP Practice.
* Closeworking links with LPFT and the mental health transformation service.
* Carecoordination on discharge for patients on MH register
About us
Lincoln Healthcare Partnership (LHP) PCN is made up of two practices based in central Lincoln with a patient population of just under 40,000 people. The population of the LHP PCN has a higher percentage of working age adults and includes a high number of Lincoln University students as we run a practice on the University campus site. We have a smaller than average number of older residents and we also manage a number of care homes based in central Lincoln.
Primary care networks (PCNs) form a key building block of the NHS bringing general practices together to work at scale. Building on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home.
Being a city centre PCN with a younger than average population along with a higher level of deprivation and prevalence of mental health than the Lincolnshire average which influences our health care needs and the associated service provision.
Job responsibilities
* Thepost holder will be enrolled in (or be prepared to enrol in and complete the next available course), undertaking or qualified from appropriate training asset out by the Personalised Care Institute.
* Thepost holder will receive appropriate clinical supervision and a namedindividual in the PCN to provide general advice and support daily.
* Thepost holder will need to work flexibly to meet the needs of individuals withinthe primary care network and this may include working in our Extended Hoursservice.
* Thepost holder will need to hold a full driving licence and be prepared to travel acrossthe PCN area.
* Workas part of a multi-disciplinary team within the PCN, working closely withpractice and PCN healthcare roles. TheMHCC is to identify and work with the identified cohort of patients to supporttheir personalised care requirements, using any available decision supporttools such as Patient Activation Measure (PAM), templates and software.
* Collateall of a patients identified care and support needs and review the options tomeet these needs and bring them into a single personalised care and supportplan (PCSP) in line with best practice.
* Helppeople to manage their needs by answering their queries and supporting them inmaking appointments.
* Assistpatients to be better prepared to have conversations on shared decision makingand to improve awareness of shared decision making and related support tools.
* Providepatients with high quality, easy to understand information to assist them inmaking choices about their care.
* Supportpatients in understanding their level of knowledge, skills and confidence(known as activation level) when participating in their health and well-beingusing, where appropriate, the PAM.
* Assistpatients to access self-management education courses, peer support orinterventions that support them in their health and well-being.
* Whereappropriate, to assist patients to access personal health budgets.
* Whereappropriate, to support people to access appropriate benefits where eligible aswell as taking up employment and training.
* Providecoordination and navigation of patients, and where appropriate their carers,across health and social care services, where appropriate working closely withsocial prescribing link workers, occupation therapists and other primary careprofessionals.
* Attendand participate in the delivery of multi-disciplinary teams (MDT) within PCNs.
* Sharebest practice across the PCN.
* Beresponsible for the day-to-day planning of personal workloads.
* Followdepartmental policies, procedures and guidelines.
* Developyourself and the role through participation in training and service redesignactivities.
* Contributeto a patient safety culture through reporting and investigation of incidentsand undertaking proactive measures to improve patient safety.
* Activelysignpost patients to the correct healthcare professional.
* Maintainaccurate clinical records of all patient consultations and related work.
* Reviewthe latest guidance ensuring the practice conforms to regulations eg CQC etc.
* Supportin the delivery of enhanced services and other service requirements on behalfof the PCN.
* Participatein the management of patient complaints when requested to do so and participatein the identification of any necessary learning brought about through clinicalincidents and near-miss events.
* Undertakeall mandatory training and induction programmes.
* Contributeto and embrace the spectrum of clinical governance.
* Attenda formal appraisal with their manager at least every 12 months. Once a performance/training objective hasbeen set, progress will be reviewed on a regular basis so that new objectivescan be agreed.
* Supportdelivery of QOF, incentive schemes, QIPP and other quality or costeffectiveness initiatives.
* Perform other general tasks as assigned.
Key working relationships:
* PCN Multi Disciplinary Team
* Local Neighbourhood Team
* GP Practices within the PCN
* PCN Social Prescribers
* PCN Clinical Director and Project Manager
* Community Mental Health Organisations
* Local Authority
Person Specification
Experience
* Experience in care coordination or clinical administration
* Experience of working in a primary care environment
Qualifications
* GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time,Flexible working,Compressed hours
#J-18808-Ljbffr