Monarch house has everything you need to create your home away from home. Perfectly situated on Kensington High Street just across the way from Holland park. Monarch House is a collection of one, two, three and four bedroom 4* luxury service apartments that offer comfort, calm and convenience to all.
What you'll do
Assess guest complaints/problems and taking prompt appropriate and corrective action to ensure guest satisfaction.
Ensure coverage of the front desk at all times.
Be fully versed in all positions contained in the Front Office operation.
Maintain an effective flow of communication from Front of House to all departments and ensure all Front Office staff
Ensure the proper handling of all VIP guests as specified in the VIP procedures
Maintain a close working relationship with Sales, Accounts and Housekeeping departments.
Oversee handling of special room requests, special accommodation needs and billing instructions.
Review all Front Office work to ensure all procedures are being met and ensure deficiencies are corrected appropriately and immediately.
You will be responsible for supervising the work of our dedicated night team throughout the Apartments, maintaining motivation levels, and developing those within your immediate front office team
Who you are A background in Front Office hospitality
Knowledge of Opera is highly desirable.
Previous experience in a management role is critical
A proactive approach with a self-driven attitude
Excellent eye for detail
A responsible and mature attitude
The ability to remain calm and focused in emergency situations
What we will offer you:
Excellent Training and Career Development opportunities
Award and Recognition Programs
Service charge and benefits
Social Activities
Dry cleaning facilities
Lucrativ e referral scheme
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