Position
FENTY BEAUTY, ASSISTANT BUSINESS MANAGER, SELFRIDGES LONDON
POSITION SUMMARY
As a true ambassador for Fenty Beauty by Rihanna, the Assistant Business Manager will drive the business alongside the Business Manager. This role is responsible for the management of Fenty Beauty Retail Artists and ensures that the team represents the brand according to guidelines; planning staffing rotas and coverage within budget; driving daily/weekly/monthly/annual sales goals; managing testers, samples, and other non-sellable goods within budget; executing in-store and out of store events and delivering an exceptional customer experience. This position reports to the Business Manager to educate, coach and develop team skills.
Job responsibilities
REQUIREMENTS/RESPONSIBILITIES
* Manage, inspire, and motivate a team of full/part time Makeup Artists including staffing rotation schedules, coaching of sales & artistry skills, and set individual sales goals.
* Set the example in exceptional product knowledge and service; lead team of Artists to create a flawless customer experience and a build a loyal clientele base to drive sales.
* Manage sales goals and support payroll investment to achieve financial goals.
* Build and implement an effective clientele program that drives loyalty, drives sales, and supports the achievement of sales targets.
* Create in-store activations aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.
* Take a strategic approach to building and developing the brand business within the store.
* Build strong, effective relationships with Selfridges management and within Kendo to drive strong business results and implement best practices.
* Develop a plan to continually develop and refine the sales, artistry, and customer service skills of the team.
* Manage the tester and samples budget and ensure orders are placed on time to support the business.
* Models respect, initiative, enthusiasm, and flexibility; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Selfridges guidelines.
* Builds effective, positive, and collaborative relationships quickly with team and store partners.
* Excellent personal grooming standards
Profile
QUALIFICATIONS:
* Previous experience working in a luxury store environment.
* Accomplished, high level make-up artistry background.
* At least 2 years of retail experience at the same level or managing a non-flagship account.
* Proven ability to be strategic with strong business acumen.
* Can demonstrate experience of building and executing clientele strategy.
* Ability to lead, develop and motivate staff including conflict/resolution and problem-solving skills.
* Experience in forward planning and achievement of financial goals.
* Strong customer service, clientele, and communication skills.
* Excellent organisation skills to plan & execute in store events.
* Have strong commercial awareness.
PERSONAL ATTRIBUTES:
* Self-starter.
* Confident and professional.
* Must be a candidate who demonstrates a real knowledge and passion for the beauty industry.
* Someone who is adaptable.
* Energetic, modern, with a firm yet fair approach.
* Demonstrates a drive for results.
* Conducts self in a professional and courteous manor to maintain positive brand image.
* Must be able to speak knowledgeably about Rihanna.
Additional information
ABOUT KENDO
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.
Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:
* "CAN DO" SPIRIT: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals.
* ADVOCACY, DIVERSITY & INCLUSION: We recognize + celebrate the full spectrum of personal identities. We create safe spaces, so everyone's voice is heard. We listen with humility and act with courage.
* STORYTELLING: We tell authentic stories like no one else: It's our key to inspire trust and build relationships, rallying our people, partners, and consumers around our brands.
* RESILIENCE: We embrace challenges as opportunities: Change is ever constant, and agility is our strength.
* PRODUCT EXCELLENCE: We put the consumer first: We constantly raise the bar to create products of the highest quality that everyone just has to have.
The Kendo house of brands currently includes Ole Henriksen, Fenty Beauty, Fenty Skin, Fenty Fragrance & Fenty Hair.
FENTY BEAUTY BY RIHANNA
Rihanna was inspired to create Fenty Beauty after years of experimenting with the best-of-the-best in beauty—and still seeing a void in the industry for products that performed across all skin types and tones. She launched a makeup line "so that people everywhere would be included," focusing on a wide range of traditionally hard-to-match skin tones, creating formulas that work for all skin types, and pinpointing universal shades.
Fenty Beauty products are designed to feel lightweight, even as they deliver buildable coverage that effortlessly layers, to ultimately "make skin look like skin." Most importantly, Rihanna creates makeup to inspire: "Makeup is there for you to have fun with," she says. "It should never feel like pressure. It should never feel like a uniform. Feel free to take chances, and take risks, and dare to do something new or different."
FENTY SKIN BY RIHANNA
Inspired by her global lifestyle, Rihanna brings together ingredients from around the world and pairs them with skincare powerhouses, such as hyaluronic acid and niacinamide—for clinically proven results. Driven by that bad encounter with a harsh product, she's prioritized clean formulas that are also vegan and gluten free. The packaging? Earth-conscious: Think more recyclable materials and smart refillable packs that feel luxurious. Plus, she's elevated the entire experience with supple, unique textures and warm, delicious scents.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.