The Inn at Grasmere is located in the centre of Grasmere with 49 bedrooms and two sister hotels in the area.
Live in/Live out full-time positions available.
Live out part-time positions available.
The Ideal Person …
* Someone who has previous experience in reservations or a reception role
* Possess excellent guest focus and a real passion for hospitality.
* Have an excellent telephone manner and exceptional customer service skills
* Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task.
* Excellent organisational skills
* Ideally have experience with Rezlynx booking system
* The ideal candidate must be flexible and be able to work under pressure.
* Someone who understands that customer service is important to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch.
* A strong communicator with guests and fellow employees.
As a receptionist, your key responsibilities will involve…
* To provide a courteous and co-operative service to customers at all times, whilst maximizing revenue through proactive sales
* Comply with all necessary billing procedures as well as internet and email procedures to ensure sensitive information is protected where necessary
* Organise the planner for maximum availability
* Daily reservation checks
* Managing all third party websites
* To ensure enquiries dealt in a professional and timely manner
* All appropriate departments are to be informed of any guest special requirements/needs
* Up-selling products and upgrade
Live out wages are at the higher amount.
Job Types: Full-time, Part-time
Pay: From £12.50 per hour
Expected hours: 16 – 48 per week
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Work Location: In person