Overview
A exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Family Care Division for a Receptionist, working Monday - Friday 37.5 hours per week, 8.30am - 5pm. The Relief Receptionist provides cover across the Care Unit working on either Trinity Ward, Womens Health Unit, the Birth Centre or Antenatal Clinic reception desks.
The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a friendly, customer focused and efficient service.
Responsibilities
* Be responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
* Check in patients and visitors and maintain patients' case notes including updating and documenting any changes in patient details.
* Filing of reports and correspondence in patients' case notes, in accordance with hospital procedures; manage and file information in accordance with policy and confidentiality requirements.
* Reconciling clinics in line with timescales; undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, and arrange any required transport; book follow up appointments and ensure the safe return of case notes to the appropriate departments.
* Answer telephones, receive and relay messages; undertake ad hoc messenger duties as required.
* Demonstrate a flexible approach to department duties where appropriate; check stocks of stationery for the ward when required and relay to necessary colleagues.
* Be proactive in escalating any concerns of any kind to Line Management; perform any other duties in the Division as delegated by the Assistant Service Manager or Care Unit Coordinator.
Qualifications
* Previous clerical experience, including VDU/keyboard skills, and experience of using a telephone.
* Excellent communication skills, both verbal and written, and the ability to work to deadlines.
* Experience of handling confidential information and maintaining strict confidentiality at all times.
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
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