Do you want to be part of a World Class Hospitality Assured and PFM award winning team? We are recruiting for a Facilities Coordinator for our new office location within the heart of Edinburgh. Our client is a world renowned Financial Institution and operates out of two premises within close proximity. What We Are Looking For: A passion for customer service. The drive to succeed and achieve high standards. Excellent communication and interpersonal skills. Experience in a similar role is preferred. Ability to understand, follow, and drive company standards (e.g., Standard Operating Procedures). Capability to challenge service delivery when it falls below SLA/SOP/KPI standards. Informed knowledge of contractual KPIs and SLAs. QHSE and Wellbeing: Report any near misses, dangerous occurrences, or incidents immediately. Work safely at all times and in line with SOPs and the QHSE folder. Challenge behaviors that fall short of expectations as outlined in the Mitie QHSE policy. Understand Mitie Health & Safety values detailed in the well-being handbook. Key Responsibilities Courier and Mail Management: Facilitate and oversee courier deliveries, data archiving, and mail distribution. Stationery Management: Manage and maintain the stationery stock for the business. Reception Support: Provide necessary support to the reception area. Maintaining Cleanliness: Ensure a tidy and presentable environment across the floor, including desks, collaboration spaces, and breakout areas. FM Issues Point of Contact: Serve as the initial point of contact for FM-related issues, logging calls on behalf of building occupants and ensuring they are directed to the appropriate department. Work Orders Management: Log and track work orders on behalf of the client. Visible Presence: Maintain a visible presence to ensure proactive assistance to building occupants. Proactive Assistance: Regularly walk the floor to check that shared areas are kept clean and tidy, and proactively assist building occupants. Locker Management: Assist with and conduct locker resets in accordance with the client's procedures. Fire Emergency Role: Actively participate during fire emergencies in line with the building's procedures. Information Coordination: Coordinate and collate management information as required by the Soft Services Manager (including reports, reportable service failures, work volumes, contract performance, and audit results). Kitchen and Fridge Maintenance: Collaborate with other service lines to ensure kitchens and fridges are cleared of perishables at the end of each week. Service Delivery Reviews: Conduct periodic reviews of service delivery to identify areas for improvement and cost savings for the benefit of customers and the business. Training Attendance: Attend assigned training sessions and complete any training allocated on iLearn within the stipulated timeframe. Event Support: Provide support for events as required. Workplace Team Support: Assist the Workplace Team in covering holidays and training periods. Additional Requests: Fulfil any reasonable request made by the line manager.