Location: Blended between office and home (England and Wales). Time in office negotiable.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and confidence they need to find their way forward, whoever they are, and whatever their problem.
About us
The Witness Service has over 260 staff and 1700 volunteers, providing free, independent, impartial, and confidential support to 15,000 witnesses each month in criminal courts across England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email, and webchat, with 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 say advice improved their lives.
Note: The Witness Service is transferring out of Citizens Advice in April 2026. This is an exciting opportunity to be part of shaping its future with a new provider.
The role
We seek an individual with excellent organizational skills, experience in fast-paced environments, and the ability to support a team through change during the transition to a new provider.
The role involves creating a positive, inclusive work environment, managing team performance and well-being, and working with the Grant and Compliance Manager to improve service efficiency during change.
Candidates should understand GDPR and compliance, with experience managing stakeholders, grants, and contracts.
To apply
Submit an anonymous CV and cover letter (max 2 pages) explaining how you meet the criteria below, with examples:
* Experience leading and supporting teams through change
* Management skills including risk, legal compliance, performance, and funder reporting, plus supporting suppliers and contractors
* Strong verbal and written communication skills, and ability to build relationships with stakeholders
We value diversity and inclusion. We welcome applications from people of color, LGBTQ+ individuals, disabled persons, and others underrepresented in our organization. We offer reasonable adjustments and are committed to inclusive hiring practices.
This role is flexible, with options for remote work and a blended approach with a local office if available. Applicants must be based in England or Wales and already have the right to work in the UK, as Citizens Advice does not sponsor visas.
We are an award-winning employer prioritizing staff wellbeing. Internal staff at risk of redundancy will be prioritized in recruitment.
Application closes at 23:59 on the deadline date. For more info, see our Information, values and benefits and Guidance notes for applicants.
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