Job Description What’s on offer? Title: Senior Service Manager Location: Home Based Salary: Up to £50k per annum Contract Type: Permanent, Full Time Hours: 37.5 hours per week As our Senior Service Manager, you will play a pivotal role in providing excellent management of current, future, and retired IT Service provisions for one of our valued customers. You’ll effectively manage our customer’s expectations throughout the service lifecycle, ensuring responsiveness, communication, and innovation in our engagements. This well-respected position involves both internal and external-facing aspects, offering a holistic view of our customers' evolving needs. You will also collaborate with our Account, Project, and Operational Managers for strategic planning, fostering a cohesive approach. Your role also includes ensuring a thorough understanding of customer contracts, identifying gaps and risks, and implementing necessary mitigations to uphold our commitment to excellence in customer service. Some of the key responsibilities include: Strategically collaborate with Account, Project, and Service Managers for coordinated planning. Ensure a comprehensive understanding of customer contracts, identifying and mitigating gaps and risks. Align Underpinning Contracts with customer-facing Service Level Agreements. Enhance supplier relationships and continually improve post-award supplier processes. Provide technical guidance to supply chain stakeholders and support the development of supplier strategies and contracts aligned with customer objectives. Establish key external and internal stakeholder relationships, acting as an escalation point for strategic goals. Promote and implement ITIL principles, serving as an escalation point for incidents, problems, and changes. Lead Service Management improvements, delivering industry best practices and engagement models. Maintain in-depth knowledge of Daisy products, supporting individual development aligned with business goals.