We're currently looking for talented individuals to join our Customer Services Team at our Fernhurst office. This is more than just a support role where you'll be a true Brand Ambassador, creating outstanding experiences that reflect our values and elevate our customer journey from start to finish. If you are a confident communicator with a passion for luxury service and detail then please get in touch.
This role does offer hybrid working but it will require attendance in the office in Fernhurst at least 3 days a week.
Duties:
* Act as the first point of contact across all of Aspinal's sales channels — online, phone, and email.
* Own the full customer journey: from purchase to delivery and aftercare
* Turn every interaction into a relationship, building loyalty and identifying opportunities to delight (and sell).
* Collaborate with a high-performing team to meet and exceed satisfaction and sales goals
* Lead By example, bringing energy, empathy, and polish to every conversation.
Benefits:
1. A competitive salary
2. Comprehensive training and ongoing development
3. Generous staff discount on our beautifully crafted collections
4. A supportive, inspiring work culture that invests in your growth