2nd Line Desktop Support Engineer £30,000 On-call Allowance Brentford (On-site) Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds. This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You’ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites. What you’ll be doing: * Resolving 2nd line support queries across desktop, network and mobile environments * Building laptops/PCs using tools such as Intune Autopilot or SCCM * Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams * Troubleshooting remote access (VPN) and mobile device issues (iPhone) * Updating the Asset Management system and maintaining documentation * Liaising with global teams and external vendors to resolve issues You’ll need: * Proven experience in a 2nd Line Desktop Support Engineer role * Excellent troubleshooting and ticket resolution skills * Experience with Windows 11, O365, Intune/SCCM, Active Directory * Knowledge of AV/Telephony/MDM support in a corporate environment * Strong communication skills and a calm, methodical approach Why apply? * Great team culture in a secure and well-managed environment * Opportunity to support global users and contribute to IT improvements * Paid on-call rota (1 week in 4), plus structured weekday shifts (10:00–18:30) * Immediate start available for the successful applicant What You Need to Do Now: If you're interested in this 2nd Line Desktop Support Engineer role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice. Keywords: 2nd Line Desktop Support Engineer, IT Support Engineer, 2nd Line Support, SCCM, Intune, Office 365, Windows 11, VPN, Brentford, End User Support, Onsite IT Support, AV Support, Helpdesk, MDM, IT Jobs West London