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Salesforce Field Service Specialist, newcastle-upon-tyne, tyne and wear
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Client:
Shape IT Recruitment
Location:
newcastle-upon-tyne, tyne and wear, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform.
Key Responsibilities
* Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units.
* Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns.
* Support Dispatcher Console configuration and the management of the Service Appointment lifecycle.
* Deploy and customise the Field Service mobile app, including offline capabilities and technician support.
* Manage inventory tracking, return processes, and mobile workforce logistics.
* Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance.
* Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability.
Requirements
* 2+ years' experience in Salesforce Field Service delivery.
* Strong knowledge of managed package installation, guided setup, and mobile architecture.
* Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation.
* Understanding of field-based operations, resource planning, and mobile-first service strategies.
* Strong problem-solving and stakeholder management skills.
* Salesforce Field Service Consultant certification is highly desirable.
* UK or EU-based with fluent English and ability to travel occasionally.
Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.
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