Senior Client Executive
Position: Senior Client Executive (Permanent)
Salary: £30,000 to £37,000
Location: Hybrid – once weekly travel to Andover, Hampshire
Hours: Monday to Friday 9am to 5pm
The role plays a critical part in ensuring a consistent, high‑quality servicing experience for brokers and clients. It provides senior oversight of client servicing activities, supporting Client Executives in delivering strong relationship management, effective issue resolution and operational excellence.
Responsibilities
* Act as the escalation point for complex servicing matters and complaints, ensuring issues are resolved efficiently while maintaining strong broker and client relationships.
* Improve service quality and consistency by identifying trends in feedback, implementing best practice servicing approaches, and standardising tools and templates across account management.
* Support the development of client‑facing teams through coaching, guidance and training to build capability and ensure proactive and effective broker servicing.
* Lead servicing for a small portfolio of strategically important client accounts requiring senior relationship oversight.
Qualifications
* Strong experience in client relationship management, account management or broker servicing within a commercial environment.
* Proven experience managing complex client relationships and resolving escalated servicing issues.
* Experience working in a regulated or customer‑focused environment with an understanding of complaints management and service governance.
* Demonstrated ability to coach and develop client‑facing teams.
* Experience implementing service improvements, frameworks or operational best practice.
* Ability to mentor, coach and develop team members to enhance client servicing capability.
* Strong interpersonal skills with the ability to build credibility and trust with internal teams and external stakeholders.
* Ability to manage complex situations, identify root causes of issues and implement practical solutions.
* Strong attention to detail with the ability to identify service improvement opportunities and implement best practice approaches.
* Excellent communication skills with the ability to influence stakeholders and provide clear guidance to teams.
* Ability to manage multiple priorities while maintaining a strong focus on service quality and delivery.
Benefits
As well as a competitive salary, the benefits package includes:
* Group bonus scheme
* Generous pension with a 6% pension gift from the company
* 36 days holiday (with the option to buy or sell a further 5 days)
* Flexible benefits pot, which can be used for items such as critical illness, private healthcare scheme, shopping vouchers and more
* Your own health plan
* Access to a wellbeing hub
* Shopping discounts
* Recognition awards and healthcare scheme benefits
* Give as you earn programme
* 3 volunteering days
Please note: Working for a purpose‑driven company like ours is a fantastic opportunity, and we may close job adverts early due to high volumes of applications. Current vacancies are not open for further application at this time.
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