Customer Support Representative - £26k - Bedford Platform Recruitment have partnered with a mechanical manufactuer who are looking to recruit a proactive Customer Support Representative to join their team. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management. Key Responsibilities: * Act as the first point of contact for customer enquiries * Process customer orders and forecasts in SAP * Provide regular updates on order status and resolve customer issues * Support monthly forecasting reviews and maintain customer forecast data * Create internal purchase orders for drop shipments Key Skills & Experience: * Strong communication skills * Excellent attention to detail and organisational skills * Good working knowledge of Microsoft Office, especially Excel * Experience in customer service and working cross-functionally If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV