Overview
We are seeking an experienced and forward-thinking IT Manager to lead and develop our technology function across multiple sites. This role will be responsible for overseeing day-to-day IT operations, driving strategic technology improvements, and ensuring our systems, infrastructure, and data remain secure, resilient, and aligned with business goals. The ideal candidate will have strong technical expertise, proven ERP implementation experience (Dynamics Navision or similar), and a track record of managing IT within an SME environment.
Key Responsibilities
ERP Implementation & Management
1. Lead or support the implementation, optimisation, and ongoing management of Dynamics ERP system
2. Collaborate with internal teams and external partners to ensure the ERP platform meets evolving operational needs.
3. Provide user support, training, and process refinement related to ERP functions.
Strategic Leadership & Technology Roadmap
4. Develop and maintain a clear IT and technology roadmap aligned to business objectives.
5. Assess business needs and translate them into actionable IT strategies.
6. Drive continuous improvement across systems, processes, and security.
Team Leadership & People Management
7. Line manage the IT Support team, providing coaching, training, and performance management.
8. Set clear objectives and create a high-performing service-focused culture.
9. Oversee prioritisation and resolution of support tickets and escalations.
Infrastructure & Systems Management
10. Oversee and support the core Microsoft desktop and server environment, including AD, O365/M365, networking, and virtualisation.
11. Manage hardware, software, networks, backups, and disaster recovery procedures.
12. Ensure system performance, reliability, and scalability across all sites.
Cybersecurity & Compliance
13. Lead cybersecurity initiatives, risk assessments, and mitigation plans.
14. Ensure compliance with data protection (e.g., GDPR) and industry standards.
15. Implement and maintain security policies, monitoring tools, and incident-response processes.
Supplier & Third-Party Management
16. Manage third-party IT vendors, suppliers, and service providers.
17. Negotiate contracts, manage performance, and ensure value and quality of service.
18. Coordinate external support for ERP, infrastructure, and security services where required.
Skills & Experience Required
Essential
19. Proven experience as an IT Manager or Senior IT Leader within an SME environment.
20. Hands-on experience with ERP systems
21. Strong technical knowledge of Microsoft desktop and server technologies, networking, cloud services (e.g., Microsoft 365/Azure), and virtualisation.
22. Demonstrable experience in cybersecurity management, compliance, and risk mitigation.
23. Experience managing IT suppliers, third-party providers, and service contracts.
24. Track record of managing and developing IT support teams.
25. Ability to create and deliver an IT/technology roadmap for business growth.
26. Full UK driving licence
Desirable
27. Experience within a manufacturing, distribution, or similar operational SME.
28. Knowledge of modern IT frameworks (ITIL, NIST, ISO27001).
29. Project management certification or experience (Prince2, Agile, etc.).
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.