Job Title: Operations Director Type: Interim, Interim to Permanent role or Permanent role Location: Wales Company: Confidential Industry: Engineering services Our client is a leading provider of mechanical and electrical retrofit services across the UK, they have ambitious growth and profitability targets for 2025 and 2026 and need an experienced Operations Director to support the Chief Executive The business deploys a large permanent and sub-contract workforce, in vans, to customers' commercial premises or domestic dwellings.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
This role would suit an experienced operations director or business director who has experience of leading a large operational workforce of engineers that either retrofit or repair equipment.
This is a hands-on role that will be driving immediate operational improvements on behalf of the CEO.
Objectives for the new Operations Director: In 3 Months: Build credibility across the direct and sub contract workforce Ensure customer feedback is meeting the company expectation Start compiling data to measure performance and profit contribution Show an increase in jobs per man day Show an increase in first visit efficiency metrics Within 6 months: Move the operational performance towards industry benchmarks Ensure parity between the internal workforce and the sub contract workforce in terms of cost and outputs Create accurate data and reporting to ensure that operations is delivering the required profit contribution