About The Role
BUSINESS PROCESS ANALYST - Permanent role
DIVISION: Central
LOCATION: Hillsborough, Northern Ireland
Benefits: Subsidised Private Medical Cover; Life Assurance Scheme, Contributory Pension, 35 Days annual leave (Including Public Holidays)
As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Business Process Analyst to join our team.
The Business Process Analyst provides business management services to the department and business:
1. Identify opportunities to improve business solutions
2. Contribute to delivery and measurement of business benefits with solutions deployed
3. Act as engagement contact between IT and business stakeholders
4. Work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business
5. Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation
6. Adhere to ISO standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
7. Support the design, implementation and deployment of new Business Systems
8. Maintain user experience at the forefront of solution design
9. Ensure training and documentation requirements are fulfilled
Role breakdown:
Engagement
10. Act as a trusted advisor to business stakeholders within areas of responsibility
11. Excellent communication skills
12. Passionate about using technology to solve business problems
13. Through engagement with the business feed into the overall Digital Strategy, and provide ideas and a roadmap for where technology should be used
14. Engaging business stakeholders with non-technical language
15. Motivated self starter who is keen to deliver to an excellent quality
Problem Solving
16. Assume ownership for all business function requests within remit
17. Manage relationship with external 3rd party vendors as required
18. Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Manager
19. Ability to understand complex business problems and address through the use of technology
20. Offering advice on processes that will reduce user frustrations
21. Process mapping of current and to be – with clear benefit measurements
22. Holistic understanding of business processes
23. Support prioritisation decisions by clearly articulating impact, value and risk
Delivery
24. Contribute to solutions training, strategic and tactical plans
25. Develop, deploy and maintain training materials for key systems within remit
26. Identify, prepare and deliver training needs within remit
27. Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility
28. Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
29. Driven by deliverables, take complex problems and break them into bite sized chunks, ensuring the business is engaged in the short term, validate the solution and provide quick wins
30. Understand scope of agreed work and when to accommodate or escalate scope creep
31. Clear experience of working to deadlines
32. Adhere to ISO standards and policies
33. Ability to manage a project from conception, through to handover and delivery covering:
- Business case and specification - Make recommendations on a case by case basis between bespoke development and off the shelf - Vendor Management - Wireframe generation - Product User workshopping - Contribute to system roadmaps and ongoing improvement backlogs - System Documentation and Training - System Testing - Appreciation of UI/UX and how it affects solutions Business Focus
34. Ability to understand business case for projects, and be able to prioritise based on what will provide the best value
35. Reviewing current systems/processes to drive improvements and evolve our solutions.
36. Support post‑implementation reviews and benefits realisation where required
User Support
37. Supporting Business Systems as required
Teamwork
38. Working within the Business Engagement and wider IT team to share knowledge and improve performance
39. Participate in peer reviews to give and receive constructive feedback
Person Specification
Essential
40. 3rd Level Education in Business Management/Studies or equivalent
41. Articulate and capable of presenting across all levels within company
42. Excellent client facing communication skills, written and verbal
43. Self-starter and ability to work on own initiative
44. Good interpersonal skills
Desirable
45. Understanding of the role in relation to a construction organisation
Other Information
46. Job is located at Head Office with Hybrid working available (remote working not available).
47. Some travel to other sites may be necessary.
48. Provision of application support, outside normal working hours may be required to minimise business disruption and downtime.
49. The above accountabilities are not exhaustive, and you may be required at the Company’s discretion to
50. undertake other duties from time to time.