Job summary
Matchtech is partnered with an award-winning maritime technology organisation, recognised for its excellence in industrial security practices and numerous accolades in the field!
Key skills required for this role
In-Service Support, Through Life, Support, Supportability, Root cause analysis, Continuous Improvement, Logistics, Integration, Test, Work package management, Project management, Risk management.
Important
Candidates must be eligible to obtain a SC (Security) clearance
Job description
Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/West London.
The role involves providing back-office engineering support to end users globally, ensuring mission success around the clock!
Key Responsibilities:
1. Leading the delivery of In-Service support obligations, collaborating with the Project Manager, System Design Authority, and customers
2. Maintaining support project approaches in line with Defence Standards and customer contracts
3. Responding proactively to emerging technical issues, including customer fault reports
4. Collaborating with the engineering team to develop commercially and technically viable solutions
5. Managing and monitoring system performance, including root cause analysis of faults
6. Implementing programmes of inspection and preventative maintenance
7. Ensuring customer equipment remains safe for continued service
8. Coordinating with the field support team for defect investigations, surveys, and testing
9. Managing Integrated Logistics Support documentation and implementing change requests
10. Identifying resource conflicts or constraints for engineering management
11. Producing estimates and planning for new engineering work
12. Implementing obsolescence strategies for product lines
Job Requirements:
13. Bachelor's degree or higher diploma in Engineering or related discipline. Relevant experience considered in lieu of formal qualifications
14. Experience in Defence engineering, particularly during the Integration, Test, and In-Service phases
15. Experience in a lead role within defence engineering and/or in-service support is desirable
16. Ability to define, lead, and deliver work packages per customer contracts
17. Experience in planning and executing support tasks on engineering projects
18. Understanding of engineering project management principles
19. Proven track record of working under tight time constraints in challenging contexts
20. Experience with maritime equipment is advantageous
Personal Attributes:
21. Excellent interpersonal skills and ability to build rapport with diverse customers
22. Strong organisational and management skills
23. Accountability for the quality and timeliness of work, management, and technical decisions
24. Willingness to mentor and motivate junior team members
25. Strong stakeholder management skills and attention to detail
26. Collaborative mindset to achieve outstanding outcomes
27. Presence in the High Wycombe office at least three days a week is expected of the elected candidate
Benefits:
28. Optional 9-day fortnight
29. TOIL (Time Off In Lieu)
30. Flexible working hours
31. Early finish on Fridays
32. Annual bonus
33. Hybrid working options for certain roles
34. Casual dress code
35. 25 days of holiday
36. Christmas shutdown
37. Option to buy or sell holiday
38. Option to purchase private healthcare, dental, and critical illness cover via salary sacrifice
39. Access to a rewards hub with discounts at over 200 stores
40. 4 x annual salary life cover
41. Share
manages this role
Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience