About Us We are a vibrant Sri Lankan café and catering establishment dedicated to delivering authentic cuisine, excellent service, and a welcoming experience for our guests. We are looking for an experienced and motivated Shop Manager to oversee the daily operations of our business and lead our team to continued success. Key Responsibilities 1. Daily Operations Oversee the day-to-day running of the café, including opening and closing procedures. Ensure cleanliness, hygiene, and food safety standards are maintained at all times. Manage cash handling, till operations, and daily reconciliations. 2. Staff Management Supervise and support kitchen and front-of-house staff. Create staff rotas and manage shift scheduling. Handle recruitment, onboarding, training, and performance reviews. 3. Customer Service Deliver excellent customer service and manage customer feedback and complaints effectively. Ensure a welcoming, friendly, and professional atmosphere for all guests. 4. Inventory & Supplies Monitor stock levels and place orders for ingredients, packaging, and other supplies. Build and maintain strong relationships with suppliers and manage deliveries. 5. Menu & Quality Control Work closely with the chef to maintain and update the menu, featuring authentic Sri Lankan dishes. Ensure consistency and high quality across all food and beverage items. Requirements Previous management experience in a restaurant, café, or catering environment. Strong leadership and people management skills. Excellent customer service and communication skills. Knowledge of food safety and hygiene standards. Organised, reliable, and able to work under pressure. Passion for Sri Lankan cuisine is an advantage. Benefits Competitive salary (based on experience). Staff meals and discounts. Opportunity to grow with an expanding business. Supportive and friendly team environment.
Job Type: Full-time
Pay: From £44,000.00 per year
Benefits:
* Casual dress
* Company car
* Company events
* Company pension
* Employee discount
* Employee mentoring programme
* Free parking
* On-site parking
* UK visa sponsorship
Work Location: In person