Support our people. Strengthen our culture. Be a trusted partner to our managers. We’re looking for a capable and people-focused People Advisor to join our People Team, reporting to the Head of People. This is a hands-on, generalist role where you’ll lead advice for managers and colleagues across the full employee lifecycle. You’ll provide practical, consistent advice on employee relations, performance, wellbeing and policy, helping ensure a positive and professional colleague experience across the business. Additionally, you will support and deliver on key initiatives across engagement, wellbeing, and our diversity and ESG activities. You’ll work closely with the Head of People and wider People Team to deliver key initiatives, while playing a vital role in day-to-day HR operations. The Role As People Advisor, you’ll provide reliable, balanced and commercially aware support to managers and colleagues. This is a varied role combining employee relations, lifecycle management, engagement support and HR administration. You’ll be confident handling advisory responsibilities while knowing when to escalate more complex matters to the Head of People. This role is also aimed at someone who wants to progress and develop their career in a thriving sector. We are passionate about supporting our people’s development. Key Responsibilities People Strategy and Policy Development Support the delivery of our People Strategy. Lead on review, development and implementation of People Team Policies and processes. Drive and support with embedding our organisational values in day-to-day process and initiatives. Employee Relations & Advisory Provide advice and guidance to managers on people policies and employment law Lead employee relations cases including probation, disciplinary, capability and grievance processes Support performance management processes and development conversations Ensure fair, consistent and compliant handling of people matters Employee Lifecycle Management Support with onboarding and mover processes Oversee leaver administration including exit interviews and system coordination Identify improvement and automation to our employee lifecycle processes Manage maternity, paternity and family leave processes Act as a first point of contact for colleague queries Absence & Wellbeing Manage absence and support managers with return-to-work processes Coordinate occupational health referrals where required Deliver wellbeing initiatives and Mental Health First Aider activity Engagement & Culture Support Support engagement survey activity and follow-up actions Own People Team communications and updates Lead on culture and values-based initiatives Support internal events and engagement activities Diversity, ESG & Community Activity Develop and strengthen our DEI initiatives and awareness events Deliver volunteering and work experience programmes Contribute to social value and community partnerships Reward, Systems & Compliance Support benefits administration and payroll processes Manage holiday entitlements and usage of HRIS Maintain accurate colleague records and documentation Support ISO audit requirements and compliance activities Conduct people data reporting to inform decision making and continuous improvements During peak periods, you’ll also provide broader support across recruitment and People Team administration. About You You’re a confident HR generalist who enjoys working operationally while building strong relationships across the business. Qualifications & Experience CIPD Level 5 (or working towards) Experience within a generalist HR or People Advisor role Practical knowledge of employment law and HR best practice Experience managing employee relations cases Skills & Attributes Approachable and professional communication style Strong organisational skills and attention to detail Sound judgement and ability to handle sensitive matters Able to prioritise and manage a varied workload Collaborative team player Why Join Intercity? Our values shape how we work and support each other: We care We think secure We make it happen We do the right thing We enjoy what we do As part of our People Team, you’ll contribute to creating a supportive and engaging workplace where colleagues can thrive. We offer: 33 days holiday (inclusive of bank holidays), increasing with service Annual pay reviews Holiday buy scheme All-company bonus scheme Death in service cover Employee assistance programme Company pension Active social calendar Ongoing professional development Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About You About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far: Customer Net Promoter Score of 92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button