About Charles Square Charles Square (CSq) are a Technology Services Partner servicing the financial sector and regulated businesses globally up to 400 users. CSq offer Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience. CSq are ISO27001 certified and a Microsoft Cloud and Solutions Partner. Our goal is to help companies transform and innovate using technology. Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a talented team. Role Outline We are seeking a Technical Account Manager (TAM) to oversee and support our customers’ technical needs, acting as a key liaison between the client and our service teams. This role is pivotal in ensuring service excellence, customer satisfaction, and the successful delivery of IT solutions. As a TAM, you will manage a defined portfolio of accounts, proactively ensuring that service delivery aligns with contractual commitments and client expectations. You’ll act as a trusted advisor, helping clients navigate their IT challenges and drive technology adoption that supports their business objectives. Key Responsibilities Client Relationship Management • Build and maintain strong relationships with key client stakeholders. • Serve as the client’s primary point of contact for IT-related needs and escalations. • Conduct regular service reviews, performance reporting, and account health checks. Service Delivery Oversight • Ensure contracted services are delivered efficiently, to scope, and within agreed SLAs. • Coordinate and manage small-scale projects, working closely with technical teams. • Manage and prioritise client expectations to align with service capacity and capability. Strategic Account Development • Understand client goals, challenges, and industries to identify relevant technical solutions. • Promote managed services and value-added offerings in line with client needs. • Create and present proposals and roadmaps to improve client infrastructure and productivity. Internal Coordination • Act as the internal advocate for the client, ensuring cross-functional collaboration. • Delegate tasks effectively and monitor internal workflows and project milestones. • Provide insights to improve processes and service quality. Governance & Best Practice • Prepare and lead structured meetings (agenda, analysis, reporting, follow-up). • Maintain familiarity with ITIL and ISO27001 principles and ensure compliance. • Stay up to date with relevant technologies, market trends, and industry stan Required Skills Minimum 3 years’ experience in Account Management within an MSP or IT Solutions Provider. • Proven experience managing client relationships and technical service delivery. • Strong working knowledge of core MSP technologies and services. • Excellent verbal and written communication skills, with the ability to simplify technical topics for non-technical audiences. • Confident in conducting strategic discussions and challenging conversations with senior stakeholders. • Skilled in managing multiple priorities and working to tight deadlines. • Experience with creating sales proposals, forecasts, and service reviews. • Familiarity with ITIL frameworks and ISO-compliant service environments. Company Benefits 25 days annual leave Health Sheild (Cash Plan) Cinema Tickets Gym Membership Social Events Training Cycle 2 work scheme Pension Electric car scheme Access to cost-price hardware & software Application Please submit a CV and cover letter to careers@charlessq.co.uk. CV should be a maximum of three pages.