Job Description
We have an exciting opportunity for a IT System Administator to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on experience across IT service operations and support.
As part of the Service Delivery team, you'll play a key role in supporting internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services.
Key responsibilities as the IT System Administrator:
* Provide high-quality support to internal teams across hardware, software, and IT services.
* Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations.
* Monitor supplier performance and assist in service reviews.
* Support reporting, documentation, and ongoing improvements to IT service delivery.
* Assist in managing user expectations and ensure clear communication during incidents or service changes.
* Contribute to the management of Major Incidents and participate in Problem and Change Management processes.
* Help maintain and improve ITSM tools and workflows.
* Support wider IT service delivery tasks as needed, including service escalations and reporting.
Essential skills for the IT System Administrator:
* A strong communicator who is confident engaging with colleagues at all levels.
* Organised, proactive, and able to work independently to resolve issues and meet SLAs.
* A natural problem-solver with a "can-do" attitude and a calm, professional manner.
* Someone with a keen interest in IT operations and support, who is eager to learn and grow.
* Able to write clear documentation, procedures, and knowledge base articles.
* A friendly and enthusiastic team player who takes pride in delivering great service.
Desirable (but not essential):
* Knowledge of Windows, Office 365, and Active Directory.
* Understanding of ITSM tools such as Supportworks or similar.
* Familiarity with ITIL principles and processes.
* Experience using reporting tools like Power BI.
Apply now for the IT System Administrator to kick-start your IT career - we'd love to hear from you!