Overview
Customer Service Advisor at My Urban Child. Location: Oldbury, Shrewsbury, Baschurch, Telford, Newhall, Wrexham, Rhyn (as listed). Salary: £29,000 – £32,000 + Benefits.
Are you passionate about customer service and looking for a role where you can make a real difference every day?
What Youll Be Doing
* Handling customer enquiries via phone, email, and at the trade counter
* Processing sales orders, returns, and credits through the ERP system
* Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
* Providing advice on products, warranty processes, and technical queries
* Overseeing van fleet KPI input, maintenance, and paperwork
* Supporting the branch manager with site maintenance and operational tasks
* Ensuring high standards of health & safety are met at all times
What Were Looking For
* Previous customer service experience (ERP system knowledge a bonus)
* Strong communication skills, both written and verbal
* Confident handling customer enquiries by phone and email
* Organised and methodical, able to manage multiple tasks effectively
* Positive, team-oriented, and eager to learn and improve
* Comfortable working in a fast-paced office environment
What’s in it for you?
* £29,000 – £32,000 salary depending on experience
* Bonus
* Sick pay
* 25 days holiday + bank holidays
* Pension scheme salary sacrifice with company matching up to 6%
* Life assurance 3x your salary
* Employee Assistance Programme including up to 6 counselling sessions per case
* Ongoing training and leadership development with internal and external providers
About The Company
Youll be joining a global leader in battery collection, recycling, and distribution, supporting industries that keep the world moving. With operations across Europe and beyond, the company combines strong heritage with a forward-thinking approach, investing in people, technology, and sustainability. They are committed to developing their teams, building a culture of continuous improvement, and making a positive impact on both customers and the environment.
Important
Referrals increase your chances of interviewing at My Urban Child by 2x. If you want to be a customer service advisor with a market-leading global company, please apply.
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