Job Summary
The Food Service Manager plays a pivotal role in overseeing the daily operations of our food service establishment. This position is responsible for ensuring high standards of food preparation, safety, and customer service. The ideal candidate will possess a strong background in culinary arts and hospitality, demonstrating exceptional leadership skills to manage a diverse team effectively.
Duties
* Oversee food preparation and cooking processes to ensure quality and presentation meet established standards.
* Supervise kitchen staff, providing guidance and support to enhance team performance.
* Manage inventory and food production, ensuring compliance with food safety regulations.
* Maintain cleanliness and organisation of the kitchen and dining areas in accordance with health regulations.
* Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
* Train new staff members on food preparation techniques, safety protocols, and customer service practices.
* Develop menus that reflect current trends while considering dietary restrictions and preferences.
* Handle customer inquiries and complaints professionally, ensuring a positive dining experience for all guests.
Job Role Food Service Manager (Temporary 9-month contract; Maternity Cover)
Job hours: 16 hours per week
Responsible to: COO
Salary: £14.50 per hour
About Happy Days
Happy Days is a community charity supporting people experiencing homelessness, addiction, poverty, and complex needs. We provide safe accommodation, practical help, and emotional support to help people rebuild their lives.
Role Purpose
We're looking for a dedicated and hands-on Food Service Manager to join our team on a temporary basis (9-month maternity cover). This is a fantastic opportunity for someone with proven experience in food management and a passion for supporting people in the community.
You'll oversee our Community Supermarket and Free Café, leading staff and volunteers to deliver safe, welcoming, and effective food services for adults and families at risk. Alongside day-to-day operations, you'll play a key role in developing the service, managing resources, and building relationships across the community.
PERSONAL ATRIBUTES AND TRAININGOur ideal candidate will have:
* Proven experience in food management or similar leadership roles.
* Strong understanding of food safety, health, and hygiene standards (minimum Level 3 Food Hygiene).
* Level 3 safeguarding training.
* Ability to lead, supervise, and motivate both staff and volunteers.
* Strong organisational and administrative skills, including budgeting and stock management.
* Excellent interpersonal skills and commitment to creating an inclusive, supportive environment for adults and families at risk.
* Experience planning menus and working hands-on in a kitchen environment.
RESPONSIBILITIES AND DUTIES
* Lead, supervise, and support Food Services employees and volunteers, including retention, training, and monthly supervision.
* Schedule staff and volunteer shifts, assign duties, and provide inspirational, relationship-focused leadership.
* Oversee the Community Supermarket and Free Café, ensuring efficient delivery with a focus on service members.
* Drive the development and growth of the food services area, promoting its services within the community.
* Manage stock control and rotation, ensuring efficient use of resources and minimising waste.
* Oversee all food safety within the charity.
* Responsibility for budget tracking and department spending.
* Prepare reports, complete month-end processes, and monitor service outcomes.
* Attend external meetings and build relationships with stakeholders to better support people in food poverty.
* Take accountability for safeguarding within the department, escalating any concerns to the Designated Safeguarding Lead.
* Coordinate administrative tasks, including social media content planning, managing stock through donations and purchasing, supermarket and café processes, and community events.
Job Types: Part-time, Temporary
Contract length: 9 months
Pay: £14.50 per hour
Expected hours: 16 per week
Work Location: In person
Expected start date: 15/09/2025