Resident Liaison Officer
đź“Ť Tonbridge (Office-Based) - Covering Kent
đź’° ÂŁ30,000 + Car Allowance
We are currently recruiting for a proactive and personable Resident Liaison Officer to join a well‑established and growing organisation delivering essential works across Kent. This is an office‑based role in Tonbridge with regular travel across the region, offering a great opportunity for someone who thrives in a customer‑focused environment.
The Role
As a Resident Liaison Officer, you will act as the key point of contact between residents, site teams, and internal departments, ensuring clear communication and a positive customer experience throughout project delivery.
Key Responsibilities
* Build and maintain strong relationships with residents, keeping them informed of upcoming works and timelines
* Act as the main point of contact for resident queries, concerns, and feedback
* Coordinate access to properties and support site teams with scheduling
* Provide regular updates and ensure residents are aware of any changes or disruptions
* Manage complaints effectively, ensuring timely resolution and high levels of satisfaction
* Maintain accurate records of interactions and project updates
* Support the delivery of works in line with health & safety and customer service standards
About You
* Previous experience in a Resident Liaison Officer or customer‑facing role within housing, construction, or property services
* Strong communication and interpersonal skills, with the ability to handle sensitive situations professionally
* Highly organised with excellent attention to detail
* Able to work both independently and as part of a team
* Full UK driving licence (essential)
What's on Offer
* Competitive salary of ÂŁ30,000
* Car allowance
* Stable, long‑term opportunity within a supportive team
* Exposure to a variety of projects across Kent
If you're passionate about delivering excellent customer service and enjoy working in a fast‑paced, people‑focused role, we'd love to hear from you.
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