UCAS is at the heart of connecting people to higher education. UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.
Business Unit Description
Our Finance and Corporate Services business unit is a fusion of multiple functions — financial planning and accounting, facilities and building management, procurement, corporate governance and performance, legal and compliance. The Finance Team also defines UCAS' financial strategy.
About The Role
Contractual Hours: 35.00
The Administrative Support Officer is responsible for the provision of a range of high-quality administrative services across all of UCAS’ business units and subsidiary companies. The role is suitable for someone who is proactive and able to use their own initiative, has a keen eye for detail and can balance multiple tasks whilst ensuring that deadlines are met. A passion for the delivery of excellent customer service is paramount.
Reporting to the Corporate Services Manager, the role is part of a wider Business Support team within our Finance & Corporate Services Department and may be drawn on to support the work of other teams in the department (the Executive Assistant, Finance, Facilities, Commercial, and Legal and Governance teams) as appropriate.
Skills, Qualifications, And Experience
* Experienced in the provision of administrative services, ideally in an office-based environment.
* Excellent organisational and multi-tasking skills with the ability to prioritise changing workloads.
* Takes a proactive and flexible approach to work.
* Offers excellent levels of customer service at all times and in all situations.
* Works with a high degree of accuracy and attention to detail.
* Confident in taking ownership of tasks and ensuring their completion to a high standard.
* Comfortable in working in a team environment as well as individually.
* Confident and able to communicate with a wide range of stakeholders and customers at all levels both internally and externally.
* Good level of literacy and numeracy skills.
* Good working knowledge of IT systems including Microsoft Office and especially Outlook, Word, Excel and SharePoint.
* Experience of working with administrative systems and maintaining accurate records.
* Confidence and ability to take notes or informal minutes in meetings.
Package
Salary - up to £28,000 (12 Month Fixed Term Contract)
* Purpose-driven work in a charity-led organisation connecting people to education and opportunity.
* Internal training, mentoring, and access to industry-recognised certifications through our development academies.
* Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts.
* 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave.
* Everyday wellbeing support through Perkbox, offering discounts and wellness tools.
* Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office.
* Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders.
* Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond.
Working Arrangements
Is fully remote working an option? No
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