International Award Winning Private Tuition ProviderCustomer Services & Support:Position titleCustomer Service Executive / Education ConsultantDescriptionPrincipal Tutors is an award-winning tuition company with a personalised approach to tutor and client management. We match parents with tutors for online private one-to-one tutoring.Whilst we have our roots in the Greater Manchester area, we have expanded rapidly via online tuition to cover all the UK and many international areas.We aim to improve the learning of pupils through high quality customised supplementary education.We run a professional, agile, yet personalised operation and our goal is to help families connect with the very best qualified tutors that we work with. We work with a committed team of qualified teachers to provide high quality personalised online tuition to pupils both in the UK and internationally. We work tirelessly to recruit the very best teachers and to connect them with the clients we work with.In essence, we offer a concierge like service to our clients to find them the most appropriate tutor that we work with, and this will be your core purpose.**What we are Looking for**We are looking for a Customer Service Representative / Administration / Personal Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, completing administration tasks to a high standard and responding to daily leads and inquiries in a timely and flexible manner throughout the day and evening.The ideal candidate will have a mature approach to work, have excellent communication skills, a strong work ethic, an eye for detail and accuracy, have a good working knowledge of the UK education system and have experience of managing social media accounts and using them to acquire new leads.We are not looking for a sales person - we are looking for a 'people person'.**Working Pattern**You must be available to work for around 6-8 hours per day between approx. 10am and 8pm for around 3-5 days a week Monday - Sunday (to include weekends).You will have a friendly and approachable telephone manner.You will be comfortable handling a range of customer service/support issues to maintain excellent customer satisfaction.You will have a good working knowledge of the UK education system, although not necessarily have been a teacher or worked in education previously.You must be prepared to work hard, be resilient and come with a flexible and 'go and make things happen' attitude to work.You must be IT literate (you will be working form home remotely and so it is expected that you will be fluent with email and inputting data in to spreadsheets) and have extemporary communication skills (both written and spoken).Commission structure available for those super stars that can use their own initiative (socials etc) to create and convert new leads in to satisfied customers will do well!Job Type: Part-timePay: £13.00 per hourExpected hours: 18 – 30+ per weekResponsibilities**Responsibilities:*** Provide excellent service to all customers and stakeholders* Answer customer inquiries in a timely and professional manner via telephone, message or email* Make outbound telephone calls to all enquiries and provide information on our services* Keep accurate records of all customer interactions and transactions.* Converse and advise customers from both the UK and internationally, on matters relating to the UK education system* Follow up with customers to ensure their satisfaction and to resolve any issues that may arise.* Manage and interact with corporate social media accounts with a view to acquire new customersQualificationsBachelor's degree (required)Job BenefitsWork Location: RemoteSome flexibility in hoursCommission structureIndustryEducationJob LocationRemote work possible #J-18808-Ljbffr