Job Description
Owen Reed is looking for a Document Production Technician for a top law firm in Newcastle.
This is an excellent opportunity to join a highly motivated Document Production team within a modern Newcastle Hub, working closely with colleagues across both Newcastle and London offices. The role offers a hybrid working model, with 2 days in the office and 2 days working from home each week, 1 day flexible and core working hours Monday to Friday.
You will play a key role in delivering high-quality, business-critical documentation, working independently while also collaborating closely with a wider national team.
The Role
As a Document Production Technician, you will provide professional, accurate and timely document support in a fast-paced professional services environment, ensuring all work meets strict quality, formatting and deadline requirements.
Key Responsibilities
Technical Expertise
• Produce, amend and format lengthy and complex documents with speed and accuracy, in line with house style
• Proofread all documentation for spelling, grammar, formatting, presentation and sense
• Act as a highly knowledgeable user of Microsoft Word, PowerPoint, Excel, Visio and Outlook (2016)
• Proactively develop technical skills, including working towards Microsoft Office Specialist (MOS) qualifications
• Apply creative thinking to redesign PowerPoint layouts and resolve document-related issues
• Troubleshoot and resolve corrupt and complex documents
• Collaborate with team members to ensure deadlines and quality expectations are consistently met
Administrative Support
• Maintain and update the DP team tracker and BigHand workflow
• Log incoming work accurately and ensure correct saving, tracking and return of documents
• Ensure appropriate communication with requestors at all stages of work delivery
• Attend and contribute to operational meetings
• Provide ad-hoc support including scanning and photocopying when required
Professional & Team Support
• Proactively clarify instructions and deadlines with fee earners and managers
• Respond to internal and external enquiries professionally and courteously
• Support team members and provide cover when required
• Ensure effective handover of work between shifts
• Build strong working relationships across teams and locations
General Approach
• Demonstrate a positive, proactive and ‘can-do’ attitude
• Take initiative in resolving document challenges and sharing best practice
• Show flexibility to meet business needs, including occasional shift changes with notice
• Maintain excellent reliability, punctuality and professionalism
• Work confidently both independently in the office and remotely with colleagues via phone and Zoom
Skills & Experience Required
• Proven document production experience within a fast-paced professional services environment
• Strong experience working with templates and strict house styles
• Exposure to lengthy, scanned and corrupt documents
• Typing speed of 65 wpm or above, with proficiency in audio and copy typing
• Advanced user of Microsoft Word, PowerPoint, Excel and Visio (2016)
• Experience using PDF Docs, Adobe Pro and DocXTools
• Excellent attention to detail and accuracy
• Ability to work under pressure and meet tight deadlines
• Strong communication, organisation and client care skills
• Proactive, solutions-focused mindset with strong problem-solving ability
• MOS Word Expert qualification essential (additional MOS qualifications desirable)
• A collaborative team player with confidence and professional judgement
• Flexibility to work outside core hours when required to meet client deadlines