E-commerce Operations Manager Location: Ramsgate Salary: Highly competitive DOE Benefits: Private healthcare, company pension, option to trade bank holidays for extra annual leave, 20 days holiday (excluding bank holidays) We’re hiring on behalf of a confidential client – a fast-growing startup based in Kent – for a full-time E-commerce Operations Manager. This is an on-site role, Monday to Friday, 07:30 to 16:3. This is a hands-on leadership role in a fast-paced, ever-evolving environment. You’ll be joining a small, passionate team committed to making a difference. The successful candidate will be a conscientious, empathetic leader who thrives on empowering others and driving operational excellence. Responsibilities include: * Lead and support the fulfilment, pick & pack, production, and dispatch teams * Delegate tasks effectively and align workloads with team strengths * Track performance metrics and report regularly * Coach and train staff, fostering a positive team culture * Manage performance and interpersonal issues professionally * Collaborate with marketing to forecast demand and ensure readiness * Enforce safety, cleanliness, and operational standards * Own onboarding and training for new hires * Think critically and proactively seek feedback Candidate requirements: * Proven experience in line management and coaching * Background in operational or warehouse environments * Comfortable and competent with using AI * You must drive and have your own vehicle * Positive, organised, and proactive approach * Genuine desire to help others and make a difference * High integrity and customer-first mindset Apply now