Job Overview
We're on the lookout for a superstar Product Manager to join the team. As a Product Manager, you will lead, inspire, and empower the store team to deliver an inspirational customer journey and a great place to work. You will be an expert in product handling and consistently strive to improve the customer journey through exceptional visual execution and high level of customer service. Supporting the Store Leader to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.
Department: Store Management
Location: Harlow
About The Role
Responsibilities
* Deliver great product placement and ‘wow’ wearable outfits.
* Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
* Confidently duty manage all areas of the store operation including service, people, and operations.
* Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
* Full understanding of commercial tools and how to use to drive actions to support store performance.
* Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
Ideal Candidate
* Strong commercial mindset and thrive in a fast-paced, data-driven retail environment.
* Passionate about fashion with a natural flair for visual merchandising and creating stunning store layouts.
* Excellent problem‑solving skills and can quickly adapt to shifting priorities while maintaining a sharp focus on business objectives.
* Both creative and analytical, able to turn sales data into actionable insights that drive store performance.
* Inspiring leader who can motivate and engage team to achieve ambitious goals.
* Exceptional attention to detail and pride in presenting a well‑organised, visually appealing store.
* Proactive, results‑oriented, and always seeking new ways to optimise product placement and sales opportunities.
* Deep understanding of the customer base and excitement to curate a shopping environment that meets their needs.
* Love our products as much as we do so we create the best possible customer journey.
Things to Consider
* Fast-paced environment: high-energy role with priorities shifting quickly based on sales performance, customer trends and seasonal demands.
* Reporting: analysis of customer feedback and sales data crucial to drive improvements.
* Managing People: strong emotional intelligence essential for leading a diverse team.
* Hands‑on role requiring product movement, floor resets and physical tasks such as adjusting layouts, displays, and stock replenishment.
* Weekend work: required on weekends, public holidays and key seasonal periods.
* Deadlines: strong time management skills needed to balance responsibilities and meet deadlines.
* Leading a Team: ability to foster a positive team culture crucial for an enjoyable work environment.
Benefits
* Generous 50% staff discount and uniform allowance.
* Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
* Stores fitted with Kindness Cupboards to support employees with basic food & hygiene products, and support from the Retail Trust.
* Support for different family setups including enhanced maternity, paternity, adoption & fertility treatment.
* Give‑as‑you‑earn scheme, a ‘Giver Island’ day each year and matched funding.
* Progression focus throughout Retail & Head Office, with upskilling skills through on‑the‑job training and qualifications.
* Generous bonus scheme and private pension plan.
* 28 days paid holiday (UK) 30 days (ROI) inclusive of Bank Holidays, with option to buy additional holiday.
Work Environment
We’re a much‑loved brand with an exciting future. Our team is diverse, bright and talented, proud of the work they do. Progression here can take you in all kinds of directions.
Safety and Equality
At River Island we are committed to the safeguarding of all employees regardless of age or job role. We fulfil our obligation under the Prevent duty, promote British Values, and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion or belief. We consider flexible working requests for all roles unless operational requirements prevent otherwise.
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