Detailed job description and main responsibilities
Clinical :
1. Welcome and orientate patients, visitors and others to the clinical area/department and ensure that all communications result in effective customer care. Answer queries promptly and courteously, taking appropriate actions according to the mode of enquiry or the information required, providing appropriate information and referring enquiries or problems/issues to the relevant qualified staff where appropriate.
2. Escalate an unwell patient to a senior member of staff in a timely manner, ensure NEWS2 and ECG's are carried out by a band 3 or above
3. At the delegation of the Registered Nurse transfer the patient/client from one care area to another, i.e. outpatient's environment to another clinical environment. Chaperone the patient as required ensuring appropriate support.
4. Perform and record height & weight, urine testing, BMI, etc. as per Trust policy, reporting results on CWP and to a Registered Nurse or appropriate clinician. Where required, undertake screening swabs, take and label pathology samples, excluding bloods.
5. Assist patients in their mobility requirements, help move and position appropriately to maximise their physical comfort utilising equipment as directed by the multi professional team. Assist in the care of patients' pressure areas and prevention of pressure sores. Assist, direct and escort patients/visitors where and when appropriate.
6. Assisting patients in gaining access to, and in the use of, appropriate toilet facilities including catheter care, measuring and recording body waste/fluid balance accurately where appropriate.
7. Complete all appropriate documentation relevant to care provided and update patient's named nurse / shift coordinator where required.
8. Support the team in ensuring that patients receive basic cardio-pulmonary resuscitation as required.
9. Assist in the correct procedure of duties relating to last offices for deceased persons. Ensure that all religious and cultural wishes, obligations are adhered with, in line with Trust policies and procedures.
10. Communicate well within the team at all times. Demonstrate a pleasant and approachable manner and help create and promote a good team working relationship. Proactively help patients and carers to take an active role in care delivery. Contribute to effective team working, by being fully involved, committed and participative to achieving full potential.
Clinical Support:
1. Assist with undertaking screening swabs, taking and labelling of pathology samples, excluding bloods.
2. Under the delegation of the Registered Nurse undertake personal care delivery, record the patient interventions carried out utilising the patients nursing records. These records must be countersigned by the Registered Nurse who delegated
3. Appropriately monitor patients, informing relevant staff of progress and/or any difficulties relating to dietary/fluid intake.
4. Prepare individual patients and the environment to ensure effective movement and/or handling procedures.
5. Actively support and assist in alleviating distress and anxiety of patients or carers, consistent with their personal beliefs and preferences.
6. Prepare trolleys for specific clinical procedures in line with trust policy utilising asceptic non touch technique practices.
7. Recognise and report abusive behaviour to an appropriate member of staff, documenting the same.
Environment Support:
1. Be responsible for self and others through identifying risks and undertaking work activities in a safe manner.
2. Maintain cleanliness in the work environment, ensuring a clean and safe environment for patients, adhering to infection control policies and guidance in line with Trust health and safety policies. Ensure waste is correctly disposed of according to Trust policy.
3. Prepare and maintain environments for clinical procedures.
4. Undertakes cleaning of equipment/environment as per Trust policy.
5. To check the appropriate linen stock is adequate until the next due delivery. Contribute in the supply and maintenance of materials and equipment to ensure the efficient running of the clinical environment.
6. Ensure patient beds/trolleys are changed, including strip, clean, remake beds/trolleys. Collect full bags of soiled linen and move to collection points.
7. Assist with the checking and recording of deliveries to the clinical areas against original orders. Ensure stock rotation is undertaken to minimise the risk of equipment becoming out of date.
8. Assist in the transfer of materials and equipment as requested, including the maintenance of equipment as appropriate.
7. Report faults on the department/unit as necessary.
8. Reports all accidents and complaints according to the agreed policy to shift coordinator or senior staff.
9. Contributes to the continuous improvement of services.
10. Undertake all training required to perform duties effectively to the requirements of the post, including but not limited to attending all required mandatory training courses.
11. Maintain own professional portfolio in accordance with personal development plans.
12. Demonstrates the agreed set of values and accountable for own attitude and behaviour.
Professional:
1. Demonstrate respect for the individual patient, ensuring religious, cultural and social needs are considered at all times and acknowledge their individual rights. In all situations ensure consideration is made to the patients cultural background.
2. May be required to demonstrate and assist more junior staff to gain clinical experience, skills and knowledge.
3. Exchange information with patients and staff on the admission of patients.
4. Communicate information about appointments schedules to patients.
5. Communicate with patients who may be anxious, angry or upset.
6. Exchange relevant information with health care professionals.
7. Deal compassionately with distressing situations.
8. Liaise with other members of staff regarding patient concerns.
Administration:
1. Assist in preparing for clinic by printing labels and proformas if and when required, but also escalating missed prepped documentation to the clinic prep team/informing band 4's, 5's and 6's. Assist in preparing patient's notes, relevant charts, nursing etc.
2. Undertake clerical duties as directed by the Registered Nurse in relation to all verbal and written communications, ensuring messages and communications are passed to other team members, storage of patient information and retrieval of such information.
3. Plan/support nursing and medical staff for patient admissions, appointments and discharge.
These duties and responsibilities are neither exclusive nor exhaustive and staff may be required to undertake other duties and responsibilities consistent with the band. Skills development is encouraged and you may wish to consider additional skills/duties as part of your appraisal/PDR process.
Person specification
Qualifications
Essential criteria
* Vocational healthcare qualification at level 2 or equivalent experience
Desirable criteria
* Basic literacy and numeracy skills
Experience
Essential criteria
* Experience of working with people in a customer service environment
Desirable criteria
* Experience of working in a health or social care setting
Skills
Essential criteria
* Ability to communicate clearly with a wide range of people.
* Able to work using own initiative, following instructions from a Registered Nurse.
* Ability to demonstrate care skills to more junior health care support workers
* Basic IT skills
Desirable criteria
* Competent in routine observations and tests.
Knowledge
Essential criteria
* Evidence of understanding of the healthcare support worker role
* Participate in personal Development.
Desirable criteria
* Evidence of recent training
Values
Essential criteria
* Ability to demonstrate the organisational values and behaviours.
Personal Attributes
Essential criteria
* Committed to delivering high standards of patient/ customer care .
* Empathetic and caring .
* Professional outlook and positive attitude .
* Honest and trustworthy .
* Available to work flexibly/ unsociable hours/ weekends
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
Application Information - If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
If You're Offered the Role - you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
No Smoking Policy - You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
Additional Information - We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
* Job Description and Person Specification (PDF, 153.9KB)
* The Christie Values and Behaviours (PDF, 919.5KB)
* Strategy Brochure (PDF, 1.0MB)
* Travel to The Christie (PDF, 3.8MB)