Company:
Finning (UK)Ltd
NumberofOpenings:
3
WorkerType:
Permanent
PositionOverview:
As a Field Service Engineer you willrespond to customer’s field repair and service requests diagnosingand providing comprehensive detail about the nature the problem tothe customer and Finning to create a quote as per the request ofthe customer within a cost and time effective manner.
JobDescription:
JobProfileSummary
Workingwithin Finning’s industry leading field service department, and forthe largest CAT dealer in the UK and Ireland, you will be at theforefront of the companies on site diagnostic and repaircapabilities for Caterpillarproducts.
Youwill need to have both outstanding customer focus coupled with indepth knowledge of plant equipment. The ability to attend site andunderstand the customer needs and resolve any mechanical orelectrical issues in a safe, timely and cost-effective manner,utilising the most up to date dealer software and repairtechniques.
Asa Finning employee, you willreceive:
Salary:£36,800 -£41,800
Benefits:
* Flexiblehours
* 25 daysholiday
* Annual Bonus
* AnnualTool Allowance
* Access to company sharescheme
* Healthcare benefit (claim costs back ofeveryday health costs i.e. dentist,opticians,
* up to 7%pension
* Laptop, phone andvan
* Industry leading CAT producttraining
* Overtime
* Access toa host of retail discounts and onlineperks
MainJobFunctions
* Providean estimate of arrival time at customer’s site in response toservice request based on the job instructions from Branch givingdetails of customer location, machine, contact name and nature ofproblem and current worksituation.
* Contactcustomer’s site management in order to register arrival andpresence on site and ensure knowledge of customer procedures so asto adhere to siterequirements.
* Diagnosethe likely cause of reported equipment problems, in discussion withcustomeroperators/supervisorsand using specialised equipment, in order to provide the customerwith an information for the work required. Provide acomprehensive detail to allow Finning to construct a quote asrequested by thecustomer.
* Identify theparts required to carry out the repair and requisition any partsand determine expected time of delivery so that a date and time ofany necessary service re-visit can be agreed withcustomer.
* Undertakerepair and service work on a variety of Caterpiller engines andgenerators.
SpecificSkills
* Workautonomously on own initiative as well as part of ateam
* Strongcommunication & interpersonal skills and ability to buildpositive relationships across all levels of thebusiness
* Strongplanning and organisational skills with the ability to work inhigh-pressured situations and to tightdeadlines
* Effectiveproblem solver with strong analyticalskills
* Motivated andDynamicSelf-starter
Knowledge
* Knowledgein the use of field-based diagnosis tools and equipmentessential.
* Strippingand rebuilding of diesel engines /generators
* Formally apprenticedtrained (NVQ Level 3) and served as a workshop engineer for asignificant period or equivalentexperience.
* Experienceof a variety of gas and diesel engines, generators both LV andHV.
EducationandExperience
* LDVdrivinglicence.
* Formallytrained (NVQ Level 3 preferred) and served as a service engineerfor a significant period or equivalentexperience.
* Experienceof a variety of gas and diesel engines, generators both LV andHV.
AtFinning we believe that our people are the heart and soul of ourcompany and fundamental to our success. Our employees are rewardedwith an attractive all-round benefits package including 25 daysholiday, company pension scheme, healthcare, company share schemeand various flexiblebenefits.
Ifyou would like to work for a global organisation offering industryleading training and a competitive package then apply onlinetoday
IND2
At Finning, we prioritize creating adiverse and inclusive environment. We are proud to be an equalopportunity employer, and we actively encourage all individuals toexpress themselves and achieve their full potential. As a company,we continuously strive to enhance our outreach to individuals ofall backgrounds and identities. We do not discriminateagainst applicants based on gender identity, race, national andethnic origin, religion, age, sexual orientation, marital andfamily status, and/or mental or physical disabilities. Furthermore,Finning is committed to collaborating with and providing reasonableaccommodations /adjustments to individuals with disabilities. Ifyou require an adjustment/accommodationat any point during the recruitment process, please inform yourrecruiter.