?? Contract Manager – Voids (North & East London) ?? Finsbury Park, London?? Full-time ¦ Permanent?? Competitive Salary Benefits We’re looking for an exceptional Contract Manager to lead our Voids service across North East & North West London, delivering 40–50 void properties per month valued at approximately £8k each. If you’re a natural leader who thrives in a fast-paced environment and loves turning challenges into success stories — this is the role for you! ? About the Role As our Contract Manager, you will:?? Oversee the full Voids programme from planning to completion?? Ensure delivery meets KPIs, budget, quality & safety standards???? Lead and inspire a team of Supervisors, Operatives, Administrators & Supply Chain partners?? Build strong, collaborative client relationships?? Drive performance, profitability and continuous improvement You’ll be based at our Finsbury Park office, working at the heart of our North London operations. ?? Key Responsibilities ?? Operational Leadership Deliver 40–50 voids per month across NE/NW London Programme and allocate resources efficiently Monitor performance, quality and turnaround times Resolve complaints swiftly and professionally ?? People & Team Management Line manage Supervisors, Schedulers, Administrators & Engineers Hold regular 1-2-1s, PDRs, team briefings & toolbox talks Build a positive, motivated and high-performing team culture ?? Commercial Management Full responsibility for contract budgets & profitability Support valuations, reporting and pricing activities Maintain strong commercial control and cost awareness ?? Client & Stakeholder Engagement Attend client meetings and working groups Provide clear updates on KPIs, performance and improvement plans Identify opportunities for growth and added value ?? Health, Safety, Environment & Quality Lead the SHEQ culture across the contract Ensure full compliance with policies, procedures and legislation Promote a “safety first” mindset at all times ?? What We’re Looking For ?? Knowledge & Experience Strong background in Voids, Maintenance or Social Housing Commercially astute with excellent budget management skills Experience running multi-discipline teams & multiple workstreams Understanding of KPIs, SOR codes & Best Value principles ?? Qualifications HNC (or equivalent) in Construction SMSTS / IOSH 3 years in a leadership role ?? Skills & Behaviours Outstanding communicator ??? Inspiring leader who gets the best from people ?? Highly organised with strong problem-solving skills ?? Customer-focused with a continuous improvement mindset ?? Confident, assertive and proactive ? ?? Why Join Us? A high-impact role with ownership and autonomy Supportive leadership and strong progression routes Career pathways to Operations Manager, Operations Director, Regional Director A team environment built on collaboration, respect and development ?? Ready to Lead the Future of Voids Delivery? If you’re passionate about delivering great homes, leading great people and achieving great results — we’d love to hear from you. ?? Apply today and help shape the service of tomorrow. Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting