Contract Manager – NHS (Herts)
Location: Radlett, Hertfordshire
Additional Package- car allowance + discretionary bonus
First things first. what can we offer you?
* 25 days annual leave + bank holidays (with option to buy 5 more) PLUS a day off for your birthday and increase with length of service!
* Car Allowance
* Free Parking on site
* Matched pension (6–8%)
* Life Assurance & Private Medical Insurance (after 12 months)
* Flexible benefits including retail discounts, electric car scheme, wellbeing support
* Blue Light Discount
* Recognition & referral bonus programmes
* Volunteering day & Employee Assistance Programme
We’re seeking an experienced Contract Manager to lead the delivery of hard facilities management services on our NHS Herts account. You’ll ensure outstanding operational performance, compliance, and service excellence in a high-risk, 24/7 healthcare environment.
Key Responsibilities
* Oversee day-to-day contract performance, meeting SLA, KPI, and compliance targets.
* Build and maintain strong stakeholder relationships across NHS and internal teams.
* Lead on statutory and local compliance (HTM, SFG20) and safety audits.
* Manage budgets, forecasts, and cost controls to ensure financial efficiency.
* Drive innovation, continuous improvement, and operational excellence.
* Support and develop your team through clear leadership, feedback, and growth opportunities.
The Ideal candidate
Must Have:
* Minimum 5 years’ operational experience in hard FM or a similar technical environment.
* Proven contract and budget management experience.
* Strong understanding of statutory compliance (HTM, SFG20).
* Excellent communication and stakeholder management skills.
Desirable:
* IOSH/NEBOSH certification
* Experience in high-security or regulated environments would be beneficial
Our Values
We’re looking for a leader who lives our core values:
* People First – championing health, safety, and wellbeing.
* Better Together – fostering collaboration and respect.
* Trusted Partners – building lasting client relationships.
* Taking Responsibility – driving positive, responsible change.
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.