About the Apprenticeship
All applicants will need a full UK Right to Work for the duration of the 18‑month scheme; without this we cannot accept an application. Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance. Internal candidates will have to take on the Terms & Conditions of the Apprentice role, including salary and benefits.
Accessibility support for candidates: Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands‑on exposure across the business, and the chance to build real‑world, transferable skills that set you up for long‑term success.
Responsibilities
* Work on‑site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations.
* Support customers with a wide variety of needs across hardware, software, and infrastructure.
* Visit customer sites to install, set up, and optimise BT products and services, carrying out non‑complex repairs.
* Engage directly with customers: talk through ideas, resolve issues, and ensure their services are fully optimised.
* Recommend suitable digital products and services to help customers get the most from their technology.
* Travel between customer locations as part of a dynamic, field‑based role.
* Join a supportive team where full training is provided – technical passion and a proactive attitude matter more than prior experience.
* Deliver non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
* Support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues.
* Guide customers through solutions and recommend suitable digital products and services.
What You’ll Learn
* Hands‑on field engineering and customer support experience.
* Installation and configuration of BT applications and services.
* Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
* Logical problem‑solving and customer service best practice.
* Technical knowledge of networking, cabling, and system setups.
* An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
* Exposure to BT’s innovative technologies and future‑ready solutions.
Your Future Career
* Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
* Potential to move into advanced engineering roles or leadership positions.
* Be part of a global technology leader committed to diversity, inclusion, and sustainability.
* Build a career in a growing industry with roles in field service, technical support, and beyond.
* Access to continuous learning and development programs to keep your skills future‑ready.
Benefits
* Huge discounts on EE & BT products, including your mobile and broadband—saving you hundreds of pounds a year.
* Online GP—access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market‑leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill or elderly.
* Volunteering days to give back to your local community.
* Optional private healthcare and dental.
* Enhanced women’s health support: includes help with menopause symptoms, cancer screenings, period care and more.
Requirements
* Five GCSEs at grades 4‑9 (C or above), including English and Maths.
* A passion for providing a fantastic service to customers.
* Willingness to learn, adapt, and embrace new technologies and challenges.
* A curious personality and strong problem‑solving skills.
Location
Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL.
Apprenticeship Details
* Duration: 18 months.
* Minimum 20 % of working hours dedicated to learning and studying.
* One study day per week.
* Accreditation: Information Communications Technician Level 3 qualification.
* Training provider: Firebrand. College: Wyboston Lakes, Bedford.
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