Our client is an International IT Service Provider who requires an experienced Data Centre Engineer to support one of their key customers in London.
START: ASAP
END: 31/12/2026
RATE: £25.77 PER HOUR (INSIDE IR35)
** Working on a shift rota:
* Early - 07:00 to 14:30
* Late - 14:30 to 22:00
* Week night - 22:00 - 07:00
* Weekend day - 07:00 - 19:00
* Weekend night - 19:00 - 07:00
* Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers.
* Support Trainee DC Engineers when required.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support.
* Responsible for proactive updating of customer and resolution of service.
* Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
* Liaise with onsite support engineers and within other sites.
* Manage all incoming calls, emails to the data centre support function.
* Liaise with third party suppliers to report and escalate customer problems.
* Respond to customers within agreed SLA.
* Follow escalation processes; tickets to support management and other teams as required.
* Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.