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This range is provided by Raven Housing Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Full Time / Permanent
Redhill - Hybrid working - expected office days 2 days per week
Vacancy Close Date: 11th July 2025
We’re currently recruiting for a Disrepair and Insurance Surveyor to join our Surveyor team. You’ll need a strong understanding of housing construction, maintenance, and building pathology.
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.
What you’ll achieve in the role:
The overall purpose of this role is to ensure the safety, compliance, and maintenance of Raven Housing Trust’s housing stock by effectively managing legal disrepair cases and insurance claims.
Key responsibilities include:
• Manage a caseload of legal disrepair and insurance cases from start to finish, ensuring timely and professional handling of each case
• Liaise with solicitors regarding legal claims, including preparation of any required documentation
• Inspect properties, diagnose issues, consult with customers, prepare specifications, and order/procure works and materials
• Deliver proactive, sensitive, and customer-focused service to resolve complaints, improve satisfaction, and ensure positive case outcomes.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
• Strong understanding of housing construction, maintenance, and building pathology
• Strong diagnostic and building surveying skills specific to housing stock
• IT proficiency, including Microsoft Word and Excel, and use of housing management systems
• Experience in a surveyor, property maintenance, or similar technical role
• Proven ability to manage and document property repair cases independently and accurately
• Full, clean driving licence.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 11th July 2025
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Voucher-based recognition scheme
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
We will consider applications for part-time working and job sharing; please include this information in your application.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
General Business and Consulting
* Industries
Non-profit Organizations, Housing and Community Development, and Housing Programs
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