Job Overview
We are seeking a dedicated and experienced Events & Hospitality Manager to oversee our establishment's operations, ensuring exceptional service and a memorable experiences for our clients and wedding couples. The ideal candidate will possess strong leadership skills and a passion for hospitality, with a background in catering or event planning. This role requires an individual who can effectively supervise staff while maintaining high standards of food safety and service.
Key Responsibilities
* Manage daily operations of the hospitality establishment and events, ensuring a smooth service delivery.
* Develop and implement training programmes for team members to enhance their skills and knowledge in hospitality.
* Foster a positive work environment that encourages teamwork and professional growth among staff.
* Handle guest inquiries, complaints, and feedback with professionalism to ensure satisfaction.
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Qualifications
* A minimum of 3 years of event planning experience (luxury or boutique weddings a bonus)
* Experience as a barista or in similar roles is advantageous.
* Exceptional communication skills, both verbal and written, with a focus on customer service excellence.
* Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
* A passion for hospitality and commitment to delivering outstanding guest experiences. If you are enthusiastic about leading a dynamic team in the hospitality sector and possess the required skills, we encourage you to apply for this exciting opportunity as a Hospitality Manager.
Day to day responsibilities:
Manage the day-to-day operations of our events, catering deliveries, street food events and workplace catering contracts. From dinners, receptions, funerals to lunches and conferences. Leading and managing a team at the event and ensuring food and drink is served to our high standard.
Write and distribute the weekly planning sheets to the team, confirming the logistics for the week as well as an overview for the following week.
Plan the front of house weekly staff rota ensuring there is sufficient staffing for each day and event.
Order the relevant equipment from suppliers that is required for events which includes glassware, cutlery and crockery to linen, disposables, cleaning materials, coffee supplies to drinks and ice.
Liaise with clients on their events, parties and weddings. Finalising all the logistics, menu and details. Working with third party suppliers confirming client details.
To continually build relationships with current clients, venues, and suppliers as well as new ones.
Responding to client enquiries in a timely manner, putting together quotes and sending sample menus.
To write, update and distribute kitchen and event sheets, sending them back to clients to confirm their final details as well as keeping the kitchen informed.
Deliver catering deliveries from the Food-to-You service and Workplace Catering clients. Ensuring the food is delivered and served to a high-standard, and customer expectations are exceeded.
Maintain a highly organised back of house area, ensuring that front of house catering equipment is ready for its next use.
To work on events with other team members in the capacity of an event manager to support where needed from staff check in to service, set-up and clear-up.
Expectations
The role is based at our offices in Cowley, Oxford.
A driving licence is required; you will be expected to drive company vehicles to events.
Days and hours are based around business needs, an office day could be 9am-5pm and an event day could be 10am – Midnight.
Initial 3-Month contract with a view to move to a Permanent Role once induction and probationary period is passed.
Job Type: Temp to perm
Contract length: 3 months
Pay: £32,000.00-£38,000.00 per year
Benefits:
* Company pension
* Flexitime
* Referral programme
Work Location: In person