Hours
35 hours per week over 5 days to include weekend and bank holiday working as required
Salary
£24,100 to £26,680 per annum (subject to skills and experience)
Contract
Permanent
Location
Sheringham Shop
We’re looking for an inspiring and commercially minded Shop Manager to lead our Sheringham store. This is more than a retail role — it’s an opportunity to turn donated goods into vital income that supports local people affected by cancer. As the face of the shop, you’ll create a welcoming space for customers and donors, lead a dedicated team of staff and volunteers, and ensure the shop thrives both financially and within the community.
At Big C, we live our values of Honesty, Respect, Trust, Empathy and Support — and we’re looking for a manager who brings those values to life every day.
About the role
Reporting to the Retail Operations Manager and Assistant Retail Operations Manager, you will take full responsibility for the day‑to‑day management and ongoing development of the Sheringham shop.
You’ll lead and motivate staff and volunteers, drive sales and profitability in line with agreed budgets, and ensure the shop operates safely, efficiently and in line with Big C policies and procedures. Acting as an ambassador for the charity, you’ll also play a key role in strengthening community engagement, encouraging donations and promoting awareness of Big C’s work.
Key responsibilities
* Lead and manage the day‑to‑day running and ongoing development of the shop, ensuring high standards of presentation, safety and customer service.
* Achieve income targets and maximise profitability through strong commercial awareness, effective stock management and promotional activity.
* Recruit, train, motivate and support staff and volunteers, conducting regular performance reviews and fostering a positive team culture.
* Maximise the value of donations through effective sorting, pricing, display, stock rotation and development of Gift Aid.
* Manage shop finances and controls, including daily banking, reporting and adherence to company policies and procedures.
* Act as an ambassador for Big C within the local community, encouraging donations, building supporter relationships and promoting awareness of the charity’s work.
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Why Big C?
We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work‑life balance.
Our benefits include
* 33 days holiday (FTE, including bank holidays)
* Company sick pay and life assurance
* Health Cash Plan and Employee Assistance Programme
* Cycle to Work Scheme
* Opportunities for professional development
If you share these values and want to make a real difference, we’d love to hear from you.
Big C requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. This role requires the check.
Closing date for applications: Sunday 28 June 2026. However, this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.
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