HR Business Partner, Retail (North)
Contract: 12‑month fixed‑term contract (maternity cover)
Location: Partners the store portfolio across our North division, encompassing all stores in Scotland and the North East of England. Candidates may be based in the division with travel to London head office approximately every 2 weeks, or be based closer to our office but comfortable with regular travel to stores across the division.
The role
As a strategic HR Business Partner at Pandora, you will play a pivotal role in shaping and executing the People agenda across our retail divisions. You will partner closely with Divisional Sales Managers (DSMs), Regional Sales Managers (RSMs), Store Managers, the HR Director, Sales Director, and HR Centres of Expertise (COEs) to influence and enable business performance through people.
What To Expect From The Role
Business Partnering
* Act as a trusted advisor and coach to DSMs and RSMs, translating business strategy into people plans that drive performance and growth
* Lead divisional workforce planning, talent development, and succession strategies to build future capability
* Strengthen leadership capability and support cultural transformation aligned to Pandora’s values and behaviours
* Champion internal mobility by identifying and developing high‑potential talent, ensuring career pathways are visible and accessible
People Strategy Execution
* Deliver high‑impact HR initiatives across the employee lifecycle, including performance enablement, engagement, inclusion, and wellbeing
* Partner with the HR Director and COEs (Talent Acquisition, Reward, L&D, People Operations) to ensure seamless execution of cluster and global HR programmes, projects, and BAU processes
* Use people data and workforce analytics to inform decision‑making, identify skill gaps, mitigate risks, and unlock opportunities
* Support the HR Director in leading or contributing to divisional and cluster‑wide strategic projects
* Embed career development conversations into regular rhythm with leaders and employees
Employee Relations & Compliance
* Collaborate with Pandora’s dedicated Employee Relations (ER) team to ensure consistent, fair, and legally compliant handling of ER matters
* Act as the divisional escalation point for ER issues, ensuring timely engagement and support for field leaders
* Guide retail leaders through performance management processes, including improvement plans, in partnership with ER
* Support organisational change initiatives—such as restructures, consultations, and role redesigns—ensuring alignment with business strategy and thoughtful management of people impact
* Ensure divisional compliance with employment legislation, internal policies, and ethical standards, leveraging ER expertise as needed
Manager Enablement & Capability Building
* Coach and develop retail leaders to build inclusive, high‑performing teams
* Support the rollout and embedding of leadership development programmes to elevate manager capability
* Promote a performance culture of continuous feedback, recognition, and development across all levels of leadership
Employee Experience & Wellbeing
* Champion a positive and inclusive employee experience, embedding wellbeing and engagement into daily operations
* Partner with COEs to tailor initiatives that support frontline wellbeing and reduce employee absenteeism or burnout
* Actively listen to employee voice and feedback, using these insights to shape divisional people strategies
Digital & Data Enablement
* Adopt and advocate for digital tools and technology‑enabled solutions that enhance HR delivery and employee experience
* Support the integration of current and future technology into people processes to improve efficiency, visibility, and decision‑making
Key Responsibilities Include
* Coordinating monthly HRBP team meetings on behalf of the HR director to align priorities, share insights, and cascade updates from COEs
* Attending weekly HRLT meetings, representing the HRBP team and supporting strategic communication and feedback loops
* Driving consistency in ways of working, documentation, and delivery across the HRBP community
* Supporting the HR director in cascading strategic updates and gathering divisional insights
Ideal candidates will have
* Proven experience as an HRBP in a multi‑site retail or consumer‑facing environment
* Strong commercial acumen with the ability to influence senior stakeholders and drive business outcomes
* Skilled in coaching, change leadership, and employee relations
* Exceptional communication and collaboration skills, with a proactive, solutions‑focused mindset
* Comfortable using data and HR analytics to shape strategy and measure impact
* CIPD qualified or equivalent experience preferred
Benefits
* A highly competitive salary
* On‑target annual bonus up to 15% (with stretch targets up to 45%)
* £1,000 annual clothing allowance
* Early finish Fridays (weekends with Pandora start every Friday at 3pm)
* 55% employee discount
* £800 annual jewellery allowance
* 25 days of annual leave – prorated – with the option to buy/sell 5 additional days
* Celebrate your birthday with an additional day off
* Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
* Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and more
Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination.
If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.
#J-18808-Ljbffr