Overview
Front of House Manager role at Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
Looking for a fun and exciting opportunity? A legendary bowling experience for all the family. You’ll find state-of-the-art Ten Pin lanes, ice-free curling, shuffleboard, tech darts, virtual shooting, arcade games, mini golf and more! Grab a snack or dig in for a feast with our Star Pins food menu. With tasty pizza, delicious chicken, nachos, fries, hot dogs and more, there really is something for everybody. Started by 2 brothers 11 years ago, falling under the Professionals At Play umbrella, we now operate 27 sites nationwide with many more to come. Our mission is to bring the playground to the bar.
Role Responsibilities
* Deliver a world-class guest experience that blends hospitality with entertainment.
* Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
* Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling.
* Monitor feedback channels (online reviews, guest surveys) and implement improvements.
* Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
* Deliver training on service standards, product knowledge, and upselling.
* Drive sales through upselling, promotions, and cross-selling activities.
* Monitor key FOH KPIs.
* Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
* Lead pre-shift briefings to set expectations and communicate priorities across all departments.
* Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.
What we’re looking for
* Passionate attitude
* Loves to be professional playful
* Always gives good energy
* Your team. Every time
What you get
* Salary £30,800
* Tips & service charge shared equally amongst the whole team
* 50% off food and drink and free gaming
* Regular team incentives with rewards including paid trips abroad
* 2 Staff Socials throughout the year
* Employee Assistance Program with access to free counselling services
* Further development opportunities within the company growth
* Development courses including leadership, mental health awareness, first aid and personal licences
* Access to Rewards Gateway, offering discounts at 100s of retailers
Job specifics
* 45-hour working week across 5 shifts
* Available to work weekends and public holidays
* Reliable commute to work
* Managing a large team of up to 50 staff members
* Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
* Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Restaurants
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