FULL TIME - 37hrs 6 week rota with a combination of early, mid and late shifts Portsmouth MH Serv Lot 1 & 2 – Outram, move on & Sublet services provide supported accommodation for adults, who have mental health needs and support for alcohol/substance use needs. Our clients have a mix of medium to high support needs and provides 24/7 support across two houses next door to each other, as well as floating support across 4 properties and sublets in Portsmouth. Our sublet service support provides housing management support to clients living in self-contained units across the city to manage a tenancy independently. You would be part of a small team that works collaboratively with clients to help them achieve positive outcomes. If you love working with people and are looking for a role where you can make a real difference in the lives of those your support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES To assess the needs of each client, helping to develop their individual support plan to achieve their goals To produce and regularly review comprehensive client-based risk assessments To manage a caseload of clients on a one-to-one basis To support clients to achieve outcomes defined by the service specification To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service To support clients with managing their finances, paying rent, managing arrears and accessing benefits To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner To carry out any other reasonable duties required in the interest of the organisation ROLE REQUIREMENTS This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role will require a full drivers’ licence and access to a vehicle This role will require you to work flexibly across several sites This role will require you to work with clients on a one-to-one basis This role will require you to work nights and/or weekends This role will require you to lone work ESSENTIAL CRITERIA Strong communication skills, both verbal and written Clear verbal and written English Good keyboard skills for data inputting Good working knowledge of Microsoft Outlook, Excel and Word Ability to self-motivate as you will work on your own Effective team working Ability to respond calmly to crisis Deal promptly with and effectively react to challenging situations Have an interest and genuine concern for homelessness and related issues DESIRABLE CRITERIA Experience of managing a caseload of clients Understanding of the complex support needs of people experiencing homelessness or those with complex needs Knowledge of voluntary and statutory agencies, housing regulations and the benefits system Understanding of risk assessment and person-centred, outcomes-based delivery We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out preemployment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members.