Avalon are currently supporting a West Midlands based Housing Association in need of a Customer Complaints Officer. The Opportunity: My client in the West Midlands is seeking an experienced Customer Complaints Officer on a permanent basis. You will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement. The successful candidate will: Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases To ensure prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards To signpost residents to external support services where appropriate Facilitate and co-ordinate with other departments as required to resolve any issues arising Assist in developing and maintaining key relationships with partners Ensuring that all regulatory and consumer standards are met at all times Monitor, collate and assist with the production of reports for Customer Committee as required Receive and process queries by multiple means e.g., telephone/email and in person To be responsive to customer and business needs Further information: Interviews to commence ASAP Permanent Position £28,350 - £33,600 (Dependant on experience) Full-time working pattern – 37 hours Hybrid (A.M meets in Head Office X2 per week) The rest shall be out in the community Requirements: Full UK driver's licence with access to a vehicle Must have similar strong customer complaints experience within a Social Housing / Charity or Local Government setting Please apply for this role online or contact Kim Parsons at Avalon for a confidential discussion. Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.