Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Operations Manager in maintaining smooth and efficient service delivery.
Key Responsibilities
* Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
* Define, coordinate, and manage a service delivery system utilising resources, tools, data, and service standards to maintain high guest satisfaction
* Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards
* Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
* Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
* Maximise room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
* Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience
* Ensure efficient financial controls are implemented and followed
* Lead and motivate the front office team to maintain high standards of service and operational efficiency
* Perform any related duties and special projects as requested by the Operations Manager
* Function as a duty manager when required
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Special Notice: During the course of duty you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential. This job description is subject to change in accordance with business requirements and may be viewed and updated as necessary. The list of duties is not exhaustive.
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