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Call and recall administrator | hertfordshire community nhs trust

Welwyn Garden City
Hertfordshire Community NHS Trust
Nhs
Posted: 31 March
Offer description

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

The ideal candidates will be enthusiastic and highly motivated with a desire to improve the health and wellbeing of the community,. You will have excellent communication skills both oral and written and be able to communicate effectively with the public and work colleagues. You will be IT literate with knowledge of Microsoft Office applications. The ability to organise and plan your workload is essential. Willingness to complete any training to fulfil the role is essential.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

This role will work on a rota basis across Monday to Saturday, 10am to 8pm as a member of the Call & Recall Team for HCT. The post holder will telephone families and carers of children and young people who are missing routine vaccinations across Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Luton, Milton Keynes and Hertfordshire. This will include following a set script, and booking appointments, and tracking outcomes and responses to these calls on an agreed template. Support will be provided by clinicians, who will be on hand to respond to complex queries raised by families/carers. Ideally you will have experience of working in a health care setting. In return, we can offer you:

* 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
* One of the UK's best pension schemes
* Special Leave for family and personal reasons
* Eye Care Vouchers
* Employee Assistance Programme
* NHS Discounts
* A big thank you for considering joining us at Hertfordshire Community NHS Trust
* You'll find it a great place to work with many benefits offered to you as a member of our staff
* We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
* Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
* We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
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