Principal Consultant (Commerce & Digital) London, England, United Kingdom
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. Principal Consultant needed to join our Consultancy team at VML Enterprise Solutions.
We are seeking a visionary and distinguished Principal Consultant to influence and drive transformation at the highest levels of our consultancy. This pivotal role offers a unique opportunity to act as a trusted advisor to C-suite global business leaders, shaping the future of our consultancy solutions on a global scale. Your profound industry expertise and collaborative leadership will be crucial in delivering impactful business outcomes, while your dedication to a people-first ethos will cultivate a culture of empowerment, growth, and continuous improvement across our Consultancy team and the entire Business Services department.
Orchestrating teams with diverse, cross-functional skill sets to collaboratively generate strategic, high-quality solutions to complex client challenges.
• Demonstrating a relentless passion for deciphering and resolving intricate client problems within the dynamic and evolving digital landscape.
• Proactively identifying new opportunities for client support by leveraging deep client insights and extending value beyond the initial engagements
• You will have a distinguished consultancy background or an executive leadership position, demonstrating profound expertise in multiple specialized sectors. Ideally, your experience spans at least 1-2 key industries, such as retail, FMCG/CPG, B2B, or automotive.
Consultancy Director, Consulting Manager, Lead Consultant, Senior Strategy Consultant, Head of Digital, Digital Director, Management Consultant
Lead, mentor, and coach the more junior consultants, fostering a collaborative and high-performing environment. Strategic Consulting & Solution Delivery:
retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.
Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
A deep understanding of technologies that form a part of digital ecosystems, such as eCommerce platforms, CMS, PIM etc. as well as software delivery methodology including agile
Support the delivery function with business insights to help keep the business & team focussed on outcomes
Proactively identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
Extensive experience in management or consultancy roles within the e-Commerce domain.
In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders.
Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies.
Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions.
Willingness to travel to client sites within the UK and potentially within the EU.
Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
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