About the Delivery Station Manager Role
We are seeking a highly motivated and experienced professional to oversee and manage daily operations at our bulky item delivery station. This role is critical to ensuring smooth station performance, operational efficiency, customer satisfaction, and the successful delivery of oversized and heavy items.
Key Responsibilities:
* Lead daily operations of the delivery station, including workforce planning, inbound/outbound processes, and inventory flow.
* Manage and develop a team of supervisors, drivers, and support staff to maintain high operational standards.
* Monitor and analyze delivery performance metrics (KPIs), identify improvement areas, and implement corrective actions.
* Ensure compliance with health, safety, and quality standards.
* Handle escalated customer service issues and ensure timely resolution.
* Coordinate with internal departments such as transportation, customer service, and IT to optimize operations.
* Support continuous improvement initiatives and process optimization.
* Oversee onboarding and training of new employees.
* Maintain cost control while improving productivity and service levels.
Qualifications:
* Bachelor's degree in logistics, business administration, supply chain management, or a related field.
* Proven experience in delivery station or warehouse operations, preferably in e-commerce logistics.
* Strong leadership skills with prior experience managing teams in a fast-paced environment.
* Excellent problem-solving and decision-making abilities.
* Data-oriented mindset with proficiency in KPI tracking and reporting.
* Customer-focused attitude with strong communication and interpersonal skills.
* Proficiency in Mandarin is highly advantageous due to cross-functional coordination needs.
* Flexibility to work on weekends or extended hours based on business requirements.
Preferred Experience:
* Experience in handling last-mile delivery for bulky items (e.g., furniture, appliances).
* Familiarity with logistics systems and tools.