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Mortgage payment support associate

Bradford
Permanent
Yorkshire Building Society (YBS) Careers
Posted: 5 October
Offer description

At YBS, were here to do whats right. Not just for our members who use our savings and mortgage products. But for our communities, our society, and our world. And it all begins with our people.

Weve created the kind of workplace where you can make a difference. Its somewhere you can put purpose ahead of profit. Where you can balance commerciality with conscience. Where you can focus on growing, developing, learning, and progressing. Where you can be your best.

And where you can do the right thing - for you, your career, and your future.

About the role

In this rewarding role you will have a real opportunity to grow your skills and advance your career, with reward, recognition, and support as you develop. The successful candidate will:

1. Demonstrate resilience and the ability to support customers through challenging times, ensuring appropriate outcomes and a high standard of service. Use initiative and critical thinking to provide Good Customer Outcomes and resolve issues at first point of contact for our customers who find themselves in financial difficulty.
2. Show empathy and understanding of each customers unique circumstances and needs.
3. Identify and support vulnerable customers, tail...

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