Radiology Booking Clerk
Closing date: 30 April 2026
We are looking to recruit a highly motivated, reliable, enthusiastic Booking Coordinator, who can work on their own initiative, prioritise duties and work within a team. The candidate should enjoy working under pressure in a very busy booking office. Booking experience is desirable but not essential as full training will be provided. The role requires an excellent telephone manner and the ability to deal with a variety of tasks in a calm and professional manner. The position will be based primarily in the booking office but may include cover of other areas such as reception.
Due to the department being a 7‑day service weekend working on a rota basis is required.
Previous applicants need not apply.
Main duties of the job
* Provide an effective booking service for patients requiring radiology examinations and outpatient department appointment bookings at South Warwickshire NHS Foundation Trust.
* Rotate providing cover for a range of imaging modalities.
Job responsibilities
Scheduling
* Schedule all Radiology and Cardiology outpatient appointments, using demand and capacity skills to ensure full capacity booking into agreed sessions/templates.
* Monitor waiting times and advise of any potential breaches.
* Schedule appointments on both the Radiology RIS computer system and the hospital Lorenzo system.
* Ensure all radiology referrals are correctly protocolled by appropriate consultant radiologists.
* Prioritise inpatient and urgent referrals as per call centre criteria.
* Liaise with consultant radiologists/section leads regarding referral form approval, specialised cases, reporting of images, and patient preparation for all examinations.
* Ensure consent forms are received and signed by patients where appropriate, and check information to ensure patient safety.
* Cancel patients who do not meet safety criteria and advise of the reasons; cancel any patients who do not confirm attendance.
* Deal with patient complaints, including verbally aggressive ones, when appointments need to be cancelled or re‑arranged.
* Liaise regularly with technical staff and departmental managers regarding patient suitability and any problems.
* Maintain a short‑notice cancellation list of patients and contact numbers.
* Accommodate consultant radiologist annual leave into the sessional timetable.
* Monitor and analyse referral trends and report any changes to departmental managers.
General
* Receipt of all incoming postal and faxed referrals.
* Provide case notes and x‑ray film images for consultant radiologist staff.
* Provide booking schedule information when requested by consultant radiologists and departmental managers.
* Deal with all telephone enquiries from clinicians, patients/carers and hospital staff and advise appropriately.
* Operate, input and retrieve data using the radiology RIS database, Trust PAS system and e‑mail application.
* Individual security of call‑centre office and department, using security alarm system.
* Learn booking procedures on all modalities regularly to maintain skills.
* Provide short‑term cover for colleague booking clerks during periods of leave.
* Cover reception duties as and when required.
Development
* Undertake training as necessary and participate in the future implementation of departmental digitalisation of film (PACs system), electronic requesting system and project work.
* Assist in the development of team colleagues.
* Participate in appraisals and personal reviews and work to achieve set objectives.
* Participate in team, professional and personal development activities and promote commitment to continuous development.
* Review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.
* Ensure all Trust standards are maintained and monitored to improve the quality of care to all who come into contact with services provided by South Warwickshire General Hospitals NHS Trust.
* Cooperate with the Trust to ensure that statutory and Trust regulations are complied with.
Person Specification
Qualifications
* Educated to NVQ level 3 or equivalent experience.
* Excellent verbal and written skills.
* ECDL qualification or working towards.
Experience
* Previous radiology administrative role.
* Experience of NHS targets.
* Experience or working in a medical environment.
Skills
* Excellent communication skills and ability to communicate at all levels.
* Excellent telephone manner.
* Knowledge of medical terminology.
* Knowledge of radiology examinations and preparations.
Personal Qualities
* Ability to prioritise workloads to meet targets.
* Ability to make decisions.
* Adaptable.
Other
* Ability to work flexible hours between 8.00 am and 8.00 pm weekdays; ability to work weekends on a rota basis.
* Ability to work within call‑centre conditions and constant interruptions.
* Flexible approach required.
* Knowledge of and ability to cross‑cover colleagues' roles - CT, Mammography, plain film, general ultrasound & screening and Cardiology Out‑patient bookings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
South Warwickshire University NHS Foundation Trust
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